CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always delivers on time .”

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Posted 7 years ago

“I had to call them to sort out a problem that I had ... they were extremely helpful.. also my item was delivered the next day!! Fantastic customer service and I will definitely buy from them again”

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Posted 7 years ago

“Great service from a great store , very pleased with the shoes for my wife at a nice price also”

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Posted 7 years ago

“Good product choice and service. Free delivery on spend of £100.00 or more would be good incentive as other sites do.”

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Posted 7 years ago

“Very good prompt service.”

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Posted 7 years ago

“Good experience happy with purchase”

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Posted 7 years ago

“great service item sizing very accurate on how the fit is, they uven gave me 20% discount on my birthday saving me 160 pounds on my order”

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Posted 7 years ago

“Both items not the colour I ordered - only ordered online as the colours showed as available- would have bought in my local stockists and get 10% off if I'd known”

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Posted 7 years ago

“Not great! Ordered paid next day delivery got it a week later! Terrible service won’t be using again and I urge others not either ... rated 1 would be less if the option was there!!!”

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Posted 7 years ago

“Had ordered a hoddie that cost a lot payed 6.99 for postage to then receive the wrong hoddie 7 days later”

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Posted 7 years ago

“To be fair the online service was good. My problem was with the shop in George St, Edinburgh. The sales assistant was very helpful at first but when I went to pay for the polo shirt it was on the till for £90 but the ticket said £85. He went to speak to the manager who advised there was nothing she could do as it was marked up wrong. I appreciate that the shop do not have to honour the lower price before purchase but in the interest of good customer service which I would expect from a high end retailer such as Cruise I think they should have agreed to the lower ticket price (a mere £5). Out of principle I decided not to give that particular shop my custom. Even if the manager came to speak to me themselves out of curtousy it may have made a difference. A very impersonal service. My purchase was for more than 1 polo shirt, obviously not an important enough sale .”

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Posted 7 years ago

“Product was in mint condition. No complaints apart from expensive shipping”

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Posted 7 years ago

“My purchase was delivered when said it was just a pity it was not what I ordered, also very surprised it did not arrive in a YSL box any other designer things I have bought from other shops have all come in the designers box. My purchase was picked up this morning hope you have the bag I ordered because this was my birthday present. Cant give a rating until this is sorted out”

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Posted 7 years ago

“Still no package for the two coats that I ordered. I have been waiting for my order for three weeks and now I received an email saying that there is an investigation that will take 5-7 days the day after I received a new tracking number??? The communication to me and on their end is very poor. Still no package and tracking is only for 1 jacket and not two! I still have no package and the tracking says that it is in flight. I am not sure that I believe it if the courier is doing an investigation. The jackets are expensive. I am afraid it will take me just as long to get my money back!”

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Posted 7 years ago

“No problems but why two deliverys. Regards Jan.P”

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Posted 7 years ago

“I love shopping at Cruise both online and in stores. You stock my favourite designers, have a good selection of collections and your sales are fabulous.❤️.”

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Posted 7 years ago

“Great service as usual ✅✅✅”

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Posted 7 years ago

“Always use cruise and always a great service from start to finish delivering the best brands about at great deals.”

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Posted 7 years ago

“Youse sent the wrong hat and I have heard nothing back still waiting on a reply”

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Posted 7 years ago

“Online shop very good but in store hardly anything my size and can’t get a refund if you return you’re item to store”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews