CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worried when i read the reviews, obviously its not good that they take your money before checking if its in stock. Luckily my item was in stock and was delivered quickly, the packaging was filthy and dirty, not how you expect your packages to arrive. However the item was in good quality, i ordered a grey stone island jumper however the colour was very different when it arrived, more of a pale green... but i kept it as it was still nice. Overall the order was fine but i wouldnt order again due to the uncertainty of when you get the product, if its in stock or refund.”

Helpful Report

Posted 6 years ago

“Excellent site . Would recommend . Quick delivery and easy to return .”

Helpful Report

Posted 6 years ago

“Service and delivery has been good. I have however not yet received my £100 voucher after spending over £500 in your recent offer. I have emailed a number of days ago and have yet to receive a response or update despite your commitment to respond within a 48hr period. I still await a response - and it has tainted the experience somewhat. I would have expected cruise to honour the terms of your deal and not to have me chasing what should be an automatic receipt of the £100 voucher. Kind regards Paul 07917 013924”

Helpful Report

Posted 6 years ago

“Disgusted in you as a company and the service you provide,I ordered a top it got left in my front garden went missing and you told me to ring the police,you told me you will not be giving me a refund even tho my parcel was not left in my designated area and the delivery company took responsibility.never again will I order from you and also I’ll be advising my friends/family to stay clear”

Helpful Report

Posted 6 years ago

“terms And conditions not been adhered to in relation to vouchers not issued by Friday 12pm”

Helpful Report

Posted 6 years ago

“Purchased a jacket during a promotion and didn’t receive my voucher. Emails ignored. I don’t trust this company and will be returning the items I brought.”

Helpful Report

Posted 6 years ago

“The reason for this is that I haven’t received my voucher so I tried calling your customer service team unsuccessfully. I was on hold for over an hour and when I finally was put through I was told my a automated service that you are having issues with your system and to call back later. Absolutely disgraceful”

Helpful Report

Posted 6 years ago

“Been waiting for a parcel from cruise for over a week now. Been told that the courier has it when infact they don’t so I’m not a happy customer. DPD have tracked all their parcels and not one of them is my one as they don’t have the parcel number”

Helpful Report

Posted 6 years ago

“Sorry Cruise I have been a customer who has spent a lot over the years but having chose you over other shops Black Friday deals you have let me down. The £100 code for spending over £500 has not been delivered as promised. Ignoring emails and no one answering calls. Always says second in queue! This is surely not acceptable. I won’t spend any more money here unless this is remedied.”

Helpful Report

Posted 6 years ago

“Every year I shop over £1000 on clothes for my 2 boys from your store. This year I bought 2 jumpers to the price of £527 to be told I won’t receive the voucher I’ve had no problem with on the same clothing line every year. Honestly will not ever be returning to your store as can buy elsewhere the same range. Was a great deal every year to have a voucher for one of the kids to choose own gift. Rather spend money in other store from now on.”

Helpful Report

Posted 6 years ago

“very good quality product delivered quickly”

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Posted 6 years ago

“I didn’t get my voucher.”

Helpful Report

Posted 6 years ago

“Although the jumper was fine and as described I found the packaging to be well below that expected for the amount of money the jumper cost. £191 including above average postage costs it was delivered in a plastic bag which looked as though it was reused. As I stated the jumper was in perfect condition but I would be reluctant to use your online service in future.”

Helpful Report

Posted 6 years ago

“Box was bashed to bits was also so dusty aswell which I find unusual, useally just shop in store but to spend 690 on heels n be delivered like that as there a Xmas present was a bit disappointed tbh as I shop in store a lot”

Helpful Report

Posted 6 years ago

“Ordered a few items had to return due to sizing returned and appalled that we had to pay £20 postage will no longer be using cruise for further purchases I am also still waiting on the £100 voucher I qualified for I have tried to contact customer service but no response outraged at this service aswell”

Helpful Report

Posted 6 years ago

“I bought my order on the Black Friday event but haven’t had my voucher thorough for spending over £500.”

Helpful Report

Posted 6 years ago

“Good review, however we still haven't recieved our voucher 2 weeks on after spending over £500”

Helpful Report

Posted 6 years ago

“I would like to write a review but my parcel has not arrived yet!”

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Posted 6 years ago

“Disappointed with refund policy, also packing of products arrives dirty or broken. Delivery service is nothing like buying directly from brands”

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Posted 6 years ago

“Terrible, got an email saying I qualified for the £100 gift voucher in the Black Friday deal then an email saying I didn’t qualify”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,541 reviews