CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted customer services as got email about free delivery a few hours after I placed an order. Told because I chose shop delivery I was not eligible for refund . I thought shop delivery would be the quickest but I have now been waiting 8 days for my goods . Been into Glasgow shop and was told it might be 10 to 15 days to get shop delivery . Who in their right mind thinks it is ok to charge customers £6 delivery for a 15 day wait at Christmas.To make matters worse I have been told that we cannot authorise anyone else to collect items as pick up will be difficult next week. I usually buy presents from Reiss 2 to 3 day delivery time for free. Not to mention helpful service. Very unhappy at stressful time .”

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Posted 6 years ago

“Buying from Cruise is fast and quick. For me the issue is returns policy - for christmas period there was no extension to allow unwanted presents to be returned and when the size is wrong etc there is no free return option. A bit annoying if there are several items being returned and adds to overall purchase costs.”

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Posted 6 years ago

“Took 6 days payed 6.99 then sent wrong size”

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Posted 6 years ago

“great service quick delivery”

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Posted 6 years ago

“Happy with the products however promotions on website are very deceiving”

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Posted 6 years ago

“I still haven’t received my parcel that was due for delivery yesterday”

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Posted 6 years ago

“Haven’t received my purchase as yet Can you contact me”

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Posted 6 years ago

“Ordering and speed of delivery was good. However the product we viewed online and ordered was not the product we received. This is actually the second time of ordering these same shoes. We had already ordered firstly from flannels, same thing happened and we sent them back. So basically you and what I’m assuming is your sister company are false advertising a product you haven’t got in stock £13.98 in delivery fees and we have a product we didn’t want. Joke is you know your false advertising and haven’t changed the photos to represent the true product. Surely that’s against trading standards?”

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Posted 6 years ago

“Having placed an order for a shirt on 4/12/19 and paid £6.99 postage I consider it poor that I have not yet received the item. The tracking information has been sparse and I have now wasted 2 days waiting for promised delivery on 10/12 and 11/12. This evening I note the delivery date has now changed again to 13/12. Not the way to retain customers.”

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Posted 6 years ago

“Great brands.....the only downside is the delivery charge. For the amount you spend I would have expected it to be free.”

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Posted 6 years ago

“Very efficient and arrived on date and time stated”

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Posted 6 years ago

“Good service but need more discount for birthday”

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Posted 6 years ago

“I bought a Moncler coat for £595, i paid for next day delivery (I didn't get next day delivery) i rang and chased this and was promised a refund of my £9.95 for the next day delivery (I haven't had a refund), i received the item a week later in a bag with no box or Moncler paperwork! I was told I would receive a voucher for £100 as my order was over £500 via email (I haven't had one), the girls in customer service were polite but your system is terrible, wont shop with Cruise again, I'll stick Matchesfashion or Farfetch in future.”

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Posted 6 years ago

“Jumper can fine but paid £10 which is an extortionate amount of money for next day delivery for it not to come next day”

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Posted 6 years ago

“i have recently spent £519 during the promotion however I have still not received my £100 voucher which I believe was supposed to be emailed to me on the 6th December Can you advise?”

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Posted 6 years ago

“Coat fits well”

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Posted 6 years ago

“Absolutely awful order placed and took following day delivery at a cost of £9.99....almost a week has passed and in spite of making three calls and being promised someone would call me back, nothing!! I shop on line ALL the time, not with CRUISE moving forward - very poor”

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Posted 6 years ago

“Very happy with my clothing”

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Posted 6 years ago

“Poor communication if item is in stock or not even after payment was taken and when you return a item for exchange yet again no update on delivery also was charged £245 for a item when arrived label was £230”

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Posted 6 years ago

“You sent me the wrong size too with the right size label and bag. Ive payed to send it back recorded the delivery. Youve sent me exactly the same too back . With a xl tag in a xl bag and a large top. How is a top end shop operating and treatinh customers in this way . Even asos does free returns. Its your fault . Just send the right product”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews