CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My online experience has been fine. Cruise in general is an example of a business that does the bare minimum in terms of customer experience e.g. no refunds for store bought goods (this is the only reason I bought something online, I had a credit note from returning something to store). This is what is killing the high street, why would anyone go to a store. Now I will go into Cruise or House of Fraser to browse or try things on but I will not buy from them (not even online). In times when corporate social responsibility, fair work practices and the like are more important than ever - M1ike Ashley epitomises the old school model of greed and seems to be rewarded for it. Aside from this, I would expect crappy service in a store like Sports Direct but in a luxury store (competitor to harrods, harvey nics, selfridges etc) the customer experience should be front and centre (particularly in store). Customers are paying for something special. Anyway, the upshot is that I would recommend that customers stay away from any of MA's businesses, you can find all of the products in other stores online, just shop around.”

Helpful Report

Posted 5 years ago

“Quality products but postage way to high. When the cost of the goods are as expensive as they are postage should be free. Even over £100? Free returns should also be available like other companies offer”

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Posted 5 years ago

“Service is great, quality of clothes are amazing would definitely shop from here again”

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Posted 5 years ago

“Appalling. Amateurish. Possessed of delusions of grandeur. Owned by that monster who owns JD sports and it shows. 700 quid coat delivered in a poly bag and no returns in store.”

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Posted 5 years ago

“One star is too much. Shocking customer service. ‘Lost’ order. No help from them. No care. Such a poor company.”

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Posted 5 years ago

“The wrong t shirt was sent out, paid next day delivery had to go to shop and exchange”

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Posted 5 years ago

“Hi, just to say i havent even got my parcel yet and i have already emailed about this, i pad for next day delivery a week ago, i havent even heard to say its been posted!!!”

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Posted 5 years ago

“Order arrived very quickly even when it was a busy time of year. Would order from them again.”

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Posted 5 years ago

“Deliver was 2 days late compared to date quoted on emails”

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Posted 5 years ago

“Very good quality and never had any bad service ..only minor thing some things not in size but as they say first come first served”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Never had a problem till bought clothes in boxing day sale,paid for next day delivery and still no clothes or correspondence from cruise,even though I have sent 4 emails,will not be using again.”

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Posted 5 years ago

“I haven't received my order. I chose a collection point from the website, was advised it was available to collect then messaged by DPD it could not ne delivered to the collection point and it had been returned to Cruise at Nottingham. Nothing in between, despite the dpd tracking app. Ive emailed but received this review request only. Would like the item or a refund”

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Posted 5 years ago

“Still waiting for my order”

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Posted 5 years ago

“Very good product and fast shipping”

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Posted 5 years ago

“One of items i ordered hasn't arrived only to find i think it's out of stock as credit back to my credit card This is only reason i know .. Could of at least sent an email to date me ManyThanks”

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Posted 5 years ago

“My 11 year old son bought this jacket himself Fast delivery”

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Posted 5 years ago

“I was forced to pay a £10 delivery fee despite spending £600 on clothes. The clothes were a great fit however the delivery fee let the experience and service down as it did not come on time and a few days after. If i am refunded this i will be satisfied.”

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Posted 5 years ago

“It’s a great online shopping site with great prices. The only complain I can come with it’s the delivery. It’s quite slow, have been waiting for over a week now. Otherwise from that it’s a great shopping place.”

Helpful Report

Posted 5 years ago

“Wasn’t informed that item had arrived. Staff were far from friendly and found them rude and unwilling to help, I understand that this store sells high end products but is there any need for the attitude?”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews