CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a happy customer! I ordered Alexander McQueen trainers in a uk size 3 and paid for delivery. I received a size 5 and when calling up the man I spoke to said I would have to come to the store and do an exchange to get the 3 therefore defeating the purpose of delivery. I also asked if the shoes could have been put on hold to which he said ‘na, we don’t do that!’ I said it wasn’t my fault the wrong size of shoes had been delivered and the reply I got was ‘well there is not much else I can do about it’. I ended up going to Flannels as it was closer to home and the gentleman I spoke to was exceptional nice and helpful. He couldn’t stop apologising much to the dismay of Cruise. He said if I had called flannels out of courtesy they would have put them past for me. Although the supervisor in flannels couldn’t do anything about the delivery as it was online he did give me the customer service number to contact. Flannels I could not fault, Cruise on the other hand . . .”

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Posted 6 years ago

“Very good coat that I ordered!”

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Posted 6 years ago

“Great experience. Fast. It was a pleasure to buy from cruise. No idea what the matter was with other reviews.”

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Posted 6 years ago

“Expensive delivery. Very poor quality product (Stone Island) and you have to pay to return. I won't use Cruise again - I will find the same product elsewhere.”

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Posted 6 years ago

“Only used them twice but from start to finish both transactions were fantastic, will definitely use them again.”

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Posted 6 years ago

“Great choice of products & super fast delivery.”

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Posted 6 years ago

“Super fast delivery and great overall experience”

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Posted 6 years ago

“Fast delivery. And great quality. Very happy with the jumper”

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Posted 6 years ago

“Excellent quality,good price 👍”

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Posted 6 years ago

“Hi to be honest I’m not happy with the service as I still haven’t received my order after paying the £6.99 for next day delivery to my selected store, I have phoned customer services who told me they will deal with my order & that they would get back to me about it via email & I still haven’t heard where my order is or when it will be available for collection so to be honest I’m actually quite disappointed!!!!”

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Posted 6 years ago

“Great choice of brands”

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Posted 6 years ago

“Bought boots online, money was taken from my account for them, supposedly next day delivery, did not arrive. Four days later got an automated email saying the boots were out of stock. Was two more days before money refunded and no human interaction from a customer service agent to explain or offer an alternative. Shouldn’t show items as available to buy unless they are and shouldn’t take money unless you have the stock available to dispatch.”

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Posted 6 years ago

“Awful experience. Products ordered and paid for 11 days before Christmas arrived, 9 days after. Customer Service contacted on 21st (with a 45 minute wait on hold) and promised to escalate the delivery for the next working day or to provide an explanation by email that it wasn’t arriving in time to be a present. No email received. Another long hold to customer service to be told that it wasn’t being delivered, but no explanation as to why not. Very disappointing. I’ve no doubt they were incredibly busy and similarly don’t doubt that I was not the biggest of customers. That said, a little professionalism, a little bit of explanation and the merest attempt at proactive communication would have avoided what instead became a dereliction of any attempt at customer service. The product when it arrived was excellent, but had already had a replacement from another company take its place on Christmas Day. You live an learn as to which companies to trust with your business.”

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Posted 6 years ago

“Very quick delivery also quick at doing refunds or exchanges!”

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Posted 6 years ago

“Great price and processed so fast.Good company👍🏻”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Ordering was straight forward and fast delivery, though delivery cost is too high in my view.”

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Posted 6 years ago

“Arrived on time. Quick and easy”

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Posted 6 years ago

“Very happy with my purchase and item arrived super quick. Thank you.”

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Posted 6 years ago

“Sent my order back and it had been in the ware house for a few day ( recorded delivery) and haven’t herd anything from them?”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,541 reviews