CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really easy to order and pay and always a really good well stock of everything trendy big thumbs up CRUISE always a pleasure to shop”

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Posted 6 years ago

“Very satisfactory services.”

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Posted 6 years ago

“Great variety of designers and great sales .”

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Posted 6 years ago

“Happy with service although shipping cost too expensive 6.99 and charged returns. I am sending item back as not happy with it. Charging costs put me off ordering again.”

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Posted 6 years ago

“No stock in store have to order online delivery charges are outrageous and delivery times even worse. Can get next day delivery from other stores for less than what cruise charge for standard and took 7 days for delivery”

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Posted 6 years ago

“Loved the sneakers brand new and super affordable”

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Posted 6 years ago

“...........”

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Posted 6 years ago

“It was good and the delivery was on time and there was no problem with the delivery”

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Posted 6 years ago

“Great service with next day delivery ,item arrived well packaged and as advertised”

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Posted 6 years ago

“Love cruise clothing & accessories, great quality & style for both women’s & mens”

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Posted 6 years ago

“Customer service phone line was very helpful regarding an overpayment in item. Have since returned item for exchange in size and am still waiting to hear back .”

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Posted 6 years ago

“Top class all around clothing and delivery perfect , shopped in the Edinburgh store along time as an Edinburgh boy 👌🏻👍🏻😀”

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Posted 6 years ago

“Great stuff great prices fast delivery”

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Posted 6 years ago

“Item had not been received yet. Query logged with customer services and awaiting response”

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Posted 6 years ago

“Was slightly concerned , but proved unfounded . Product and service excellent .”

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Posted 6 years ago

“I bought items and received a text to say they were being delivered, but the courier said they didn't have them. I emailed customer service who replied 2 days later to say they would look into it but a day later nothing. what service?”

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Posted 6 years ago

“Great service & easy to deal with.”

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Posted 6 years ago

“Absolutely shocking delivery time and very little communication as to where my parcel is still awaiting my parcel which was ordered last year still not notified as to where it is or what had happened to it”

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Posted 6 years ago

“Expensive delivery, poor packaging for an expensive item could have been easily damaged - but I’m happy with the product!”

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Posted 6 years ago

“Great company to deal with, I called the Glasgow branch and although they didn't have what I was looking for the girl I dealt with was very helpful, and advised me to purchase online as they could tell one of their branches down south were showing one in stock. I purchased and it arrived in time for Christmas. Very happy wife!”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,541 reviews