CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t gotten my package yet, and I’ve waited for several days!”

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Posted 6 years ago

“Terrible. Placed an order on 7th June and have still not received it (18th June). £6.99 for delivery and it takes this long??!! Will never used again.”

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Posted 6 years ago

“Delivery expensive”

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Posted 6 years ago

“Happy with service but once again I was sent incorrect size. When this happens I shouldn't have to pay for postage. This is a Cruise mistake which Cruise should pay for.”

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Posted 6 years ago

“I like shopping at cruise .I will recommend people. They have good service.”

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Posted 6 years ago

“I love cruise! Always fast with delivery’s..”

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Posted 6 years ago

“Very good choice of designer brands although a bonus club would be beneficial for regular customers”

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Posted 6 years ago

“Had to pay delivery, product too big had to pay return delivery then re-order new size and pay delivery again . Store unable to order for me either. Very poor. By the time I paid 3 delivery charges might as well have paid full price rather than sale price!!”

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Posted 6 years ago

“Great service as usual”

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Posted 6 years ago

“I have shopped with Cruise almost from day one. Amazing stock, excellent service; can not fault. A+”

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Posted 6 years ago

“Good variety of brands and good sales but to much competition with free delivery and next day free delivery.”

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Posted 6 years ago

“Excellent service from start to finish .”

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Posted 6 years ago

“Excellent shopping experience, I site I always use highly recommended”

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Posted 6 years ago

“got a fantastic pair of adidas trainers in sale for less than one third orig cost, postage was pricey though. overall service from order to delivery very good.”

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Posted 6 years ago

“Great sevice.Goods were here within two days.Very happy with sizing and fit.”

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Posted 6 years ago

“Fast delivery however my item was not packaged nicely.... it was extremely creased and was obviously a previous return item. Also the item was different from the picture. Also my return has not been dealt with”

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Posted 6 years ago

“Thank u for u sieves”

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Posted 6 years ago

“Ordered a stone island limited edition ghost jumper paid for next day delivery only for it to arrive without the black badge! Really annoyed called them they said they can’t send out a replacement badge I have to return the item. I asked if I could exchange it from my local cruise/flannels shop they said no it has to be posted back. Didn’t do much at all for me as I needed for the next following day. Posted it back recorded 1st class the same day it came still haven’t had my £300 refund. And I had to go to flannels the same day and spend another £250 on another top.”

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Posted 6 years ago

“Still haven’t received my parcels and the courier DPD have no idea where it is there is a investigation on going and also after emailing yous to get a update a have yet to get a reply poor customer service. Disappointed 2nd time shopping with cruise online and will be the last”

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Posted 6 years ago

“Very quick delivery and excellent price for purse”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,535 reviews