CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service I have received has been shocking. Ordered from cruise online and never had a problem until my last order. I had ordered my items on the 9th of June as I thought this would have been enough time for these items to arrive before I went on my holiday on the 20th of June. I had waited a week before I contacted customer services as I had not received any confirmation about my order. After speaking to customer services they explained to my that a pair of shorts where holding up my order. I had requested that the other items can be sent and if the shorts are not available I would order a different pair or get a refund. I then received an email to say there was still a problem. I contacted customer services again to cancel the shorts and they told my that they where now In stock this was on the 14/06/19. I explained to customer services that my order was for going away on holiday with and they assured my that my order will be delivered before the 20th as it was now processed. I received and Emil about delivery and my items would be delivered on the 18/06/19. Parcel was delivered and once I came home from work and opened the parcel there was only 3 items out of 9. So once again contacted customer services to tell them about this and was told another parcel was due on the 20/06/19. Having already explained I am going on holiday in this day I am having to cancel the order. Just feel that I had totally wasted my time explaining my situation to them as no one seem to be adding notes to my account. As a result of this I had to take a half day holidays from work to go and purchase other items that I required to go on holiday with. And also I had explained to customer service about the discount code that was applied on the order and was told that I had already used it. As again totally oblivious to previous calls. As this order was cancelled.”

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Posted 7 years ago

“Brilliant speedy delivery”

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Posted 7 years ago

“Find it ridiculous that I have to pay a shipping fee of £6.99 for an item, as i can't collect in my local store, as saying there isn't any stores in Belfast, when there is?”

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Posted 7 years ago

“I’ve been a long time shopper with Cruise and would normally give a 5 star review but this last order was hopeless. 2 different packages and one took longer than a week to come. That’s maybe okay if it’s free delivery but I paid £6.99. I complained online that I thought it wasn’t good enough but didn’t get a response to that.”

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Posted 7 years ago

“I am still waiting for my item which was a gift. It is now 5 days late, I have spoken to customer services who were indifferent and supposed to call me back yesterday to confirm where the item is - no call.”

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Posted 7 years ago

“Possibly the worst customer service I’ve ever received. If you can even call it customer service. Rude and mostly don’t even bother to reply. Size said 30 inch but was actually a size 34. Provided proof of this with pictures and was just ignored. Compared to size I already own and again that proof was ignored as well. Just rude and would never use again.”

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Posted 7 years ago

“Would be a 5* but having to pay £6.99 when spending £545 is a joke”

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Posted 7 years ago

“Great service but the postage is very expensive.”

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Posted 7 years ago

“Shipping was very slow and item was received after more than a week afte order was placed.”

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Posted 7 years ago

“Got an e-mail saying my package had arrived but it wasn't delivered. Waiting on an e-mail back to see about the location of my package.”

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Posted 7 years ago

“The item I bought I returned as too big and ordered a smaller size to be sent out. Sent this back special delivery to arrive next day before 1pm which you recieved on Tuesday as I have check the royal mail tracking and have had no correspondence to tell me you have recieved this and when the new order will be sent out. I am extremely disappointed in this service and do expect more from Cruise.”

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Posted 7 years ago

“Terrible ordered 6 tshirts got 3 one was covered in dirt terrible that's happened a couple of times to myself think il be shopping else where”

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Posted 7 years ago

“Perfect service”

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Posted 7 years ago

“This review is purely on my recent purchase , all previous purchases were ok ! My order was places on the Monday however by the friday my order still said "pending" i called cruise they said it would be with me by the Monday ??? One week after order ??? It took over two weeks for my delivery to arrive and yet Cruise sent me no update on my order. Lack of consideration to the customer is HUGE. I called again to be told there was a problem with there system ??? Thats not my problem however it is your responsibility to contact your customers to inform them !.Cruise then proceeded to take the full delivery charge of my account, even though on the telephone they said they would take it off. I then had to email to ask for my delivery charge back. Poop Poor communication skills Cruise. Very very disappointed and I have shopped in store for years and several times online.”

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Posted 7 years ago

“Ordered a NAVY Hugo boss hoodie and they sent a black one and to send back it’s costing me more money. Will not use again”

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Posted 7 years ago

“I’m disgusted when I ordered a tshirt at £165 uz also took £147 out my account I had to wait days for my money returned I’m a good customer & get treated like this”

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Posted 7 years ago

“I haven’t received the parcel. The DPD driver said he left the parcel at concierge. But the concierge said there was no parcel.”

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Posted 7 years ago

“Cruise are a fantastic website. I order from them any time I can. There prices are god and their delivery time is great. I highly recommend this store and site”

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Posted 7 years ago

“Very disappointed item ordered on 8th june only delivered today 19th and it is damaged so now more time will be taken until i get a refund”

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Posted 7 years ago

“Thank you, order received in good time with a protection bag over it. I'm a satisfied customer.”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews