CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only downside should be free delivery over £50”

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Posted 7 years ago

“Acceptable”

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Posted 7 years ago

“Great clothes but why is the delivery charge 6.95. This will put me off buying for here again.”

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Posted 7 years ago

“Hi I emailed you last week saying that I haven’t received my parcel. And no body has contacted me or anything. Only to write a review. So no not happy at all. And where’s my parcel. David”

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Posted 7 years ago

“Brilliant service throughout the whole process of ordering acknowledging and receiving!! id shop again.”

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Posted 7 years ago

“Paid for next day delivery didn’t arrive returned the item as was too late and that cost me 8 pounds and still not had a refund”

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Posted 7 years ago

“Bought from cruise in the past,& will in the future.many thanx again😊😊”

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Posted 7 years ago

“Delivered promptly as always”

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Posted 7 years ago

“Best website for clothes, but the £7 for delivery is annoying”

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Posted 7 years ago

“Just received my trainers and really unhappy as one shoe looks old and grazed. Clearly a shelf piece. What do you advise I do now?”

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Posted 7 years ago

“Always great prices and fast delivery!”

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Posted 7 years ago

“Decent website. Easy to order. Good selection. Pity returns are not free.”

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Posted 7 years ago

“Didnt get the items i wanted due to it not being available. Yet the item is still showing on the website in stock. I have been charged a delivery charge for an item i didnt even want. Absolute poor service. Never again”

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Posted 7 years ago

“Order took a day longer than expected. Other than that, good”

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Posted 7 years ago

“Quick delivery and as always a high standard of product and packaging”

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Posted 7 years ago

“The service is excellent and quick delivered my parcel. Also the price too.”

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Posted 7 years ago

“Sjhipping should be free when spending over a certain amount, say £100?? It would encourage more sales”

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Posted 7 years ago

“Paid next day delivery never got it to next day, I would like refund for delivery please what’s point having service that doesn’t work and charging for it”

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Posted 7 years ago

“Decent came quick”

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Posted 7 years ago

“The packaging for my item arrived.. without the item. Day 4 and still no real answers from them, very dissapointed.”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews