CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,537 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day delivery which would have been the Friday but it arrived on the Monday. I contacted yourselves and the £10 was paid back.”

Helpful Report

Posted 6 years ago

“Made an order for a Stone Island sweatshirt on Sunday. Confirmation email received straightaway, with a further email received early Monday morning stating that my parcel was picked and ready to ship. It’s now Friday and the parcel still hasn’t shipped. Paid £6.99 for delivery, due to be delivered in 3-5 working days. Called customer services on Thursday afternoon, they said the order had been picked and that it was waiting to be shipped but didn’t know what the delay was. They weren’t too worried and told me “it is what it is” and that I should receive my order sometime next week. Absolutely horrendous customer service. There are other companies online that offer next day delivery on the same brands and are reliable for delivery (and cheaper) and offer good customer service. Don’t think I would use Cruise again.”

Helpful Report

Posted 6 years ago

“Great delivery, but tshirt came crumpled up wouldn't order from again. Such a shame”

Helpful Report

Posted 6 years ago

“I was very happy with my Valentino clutch bag however it didn’t come in a Valentino gift box? Just a dust bag. Any bags I normally purchase come in a gift box. It’s good to store them in to keep them in good condition.”

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Posted 6 years ago

“Good service received good when they said”

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Posted 6 years ago

“Delivery was quick, however I find the postage a bit expensive and also that if the item has to be returned it is also expensive”

Helpful Report

Posted 6 years ago

“I love the clothes but the delivery time is far too long. In comparision to other online shops, this is by far the slowest delivery time - a week.”

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Posted 6 years ago

“£6.99 for the delivery of a Tee Shirt which took 7 days is unacceptable. Most online companies can have the item delivered the following day or the day after. This expensive postal/delivery process is not efficient and would make me consider buying from Cruise again.”

Helpful Report

Posted 6 years ago

“I ordered 3 items and was charged £171.99 for the 3 items. Yesterday I got just 2 items costing £143.99. I have contacted Cruise but nothing back yet. Poor service”

Helpful Report

Posted 6 years ago

“Not happy with the way my order was dealt with.Emailed customer service’s about my grievances and didn’t even get a response.”

Helpful Report

Posted 6 years ago

“Complained several times and had no response and still no sign of my parcel? Really angry with this as I was told it was left outside my house n when j got home it was nowhere to be seen.”

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Posted 6 years ago

“I have nothing bad to say, everything was perfect”

Helpful Report

Posted 6 years ago

“Delayed delivery by 48 hours. Did not deliver next day as advertised and confirmed via email.”

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Posted 6 years ago

“Paid 9.99 for next day delivery to receive it 3 days later”

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Posted 6 years ago

“Told I would get my order on Wednesday 7th didn't recieve it till yesterday”

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Posted 6 years ago

“I ordered a bag and 2 pairs of shoes. 1 shoe got cancelled and the bag was marked when I received. For a bag of that price I expected to receive in excellent condition especially as I got a birthday offer on it and decided to treat myself . Looked like it had been used with marks all over. I have had to send it back although waiting on confirmation or my return. Wish I had bought it from the stores rather than online.”

Helpful Report

Posted 6 years ago

“Very bad delivery service !!”

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Posted 6 years ago

“Great sale prices excellent customer service,pleasure to deal with.”

Helpful Report

Posted 6 years ago

“Always on time with deliveries, which are always correct!”

Helpful Report

Posted 6 years ago

“Great service and products. It would be even better if they provided a student discount though?”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,537 reviews