CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

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“Great customer service, fast but expensive delivery”

Helpful Report

Posted 6 years ago

“Great products - have never been disappointed. super fast postage as always. Had to return one of the items but this is easy to do and refund quicker than any other online store.”

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Posted 6 years ago

“First class service kept well imformed from when a placed my order, to when i received my good.”

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Posted 6 years ago

“The order went fairly smoothly and on delivery everything went as planned, the delivery went smoothly and I was kept informed of everything. The order was packed well. Generally very satisfied!”

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Posted 6 years ago

“The delivery is low efficiency，I still not receive my order！”

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Posted 6 years ago

“Ordered an item for next day delivery received it a week later”

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Posted 6 years ago

“Ordered next day delivery and 6 days later. Constantly being told different things by different staff. Would not recommend”

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Posted 6 years ago

“Received this email saying thank you for shopping with cruise. First off all I haven't even received my items yet which were ordered well over a week ago. Delivery time is an absolute disgrace. Which ever courier you use needs to be changed. I'm going away on holiday this weekend and don't even know if will have my items near 2 weeks after ordering. Don't think I will be ordering off cruise again.”

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Posted 6 years ago

“Process with purchasing shoes was amazing came fast and I’m great condition, also was in Glasgow store and was purchasing shoes and the help from the staff was incredible very efficient and helpful”

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Posted 6 years ago

“Brilliant service”

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Posted 6 years ago

“Arrived on time ( next day delivery ) Easy website to use Got a nice little extra in the package ( a top bag for travelling ) All in all great company an service! 10/10”

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Posted 6 years ago

“Easy to purchase and fast delivery!”

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Posted 6 years ago

“Delivery extremely slow & expensive.. I’ve been waiting 8 days now for my item that was bought & paid for instantly. There’s faster & more efficient sellers out there. Probably won’t use again”

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Posted 6 years ago

“Excellent service and wide range of products.”

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Posted 6 years ago

“Great products and service”

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Posted 6 years ago

“Still haven't received my item a week after ordering despite the delivery being 3-5 days.”

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Posted 6 years ago

“Good service, fast delivery, but on many other sites you get free postage on orders over £100 - £150 but cruise still charge postage.”

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Posted 6 years ago

“Great prompt service! Arrives in pristine condition! Lovely shirt! Thank you!”

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Posted 6 years ago

“Ordered a cp company jacket for my 13 year old .communication after order was excellent and product arrived very quickly.”

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Posted 6 years ago

“Product and price are top quality. My only complaint is the price of postage and packing”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,535 reviews