CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent notification on delivery, product exactly what was online, overall very good customer service, will be recommending”

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Posted 7 years ago

“The product is good and was delivered on time”

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Posted 7 years ago

“Average discounts and overpriced standard delivery however, I was very pleased with my purchase.”

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Posted 7 years ago

“I always buy my clothing from cruise whether for leisure or smartness. Great quality and variety and a good service”

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Posted 7 years ago

“Best of the best”

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Posted 7 years ago

“Love cruise massively .”

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Posted 7 years ago

“Emailed customer service for fitting advice and received nothin back, not impressed. Needed to order the item, luckily the fit was correct and didn’t have to return. On the upside, delivery was quick.”

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Posted 7 years ago

“Fantastic service.”

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Posted 7 years ago

“Great choice of good clothes !! Good prices !!! But could do with free delivery 📦 & returns when you spend enough!!!”

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Posted 7 years ago

“Parcel arrived and item still had security tag on it”

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Posted 7 years ago

“Bought a stone island ghost over shirt last Tuesday and it only arrived today even tho I got an email saying that it was collected on Sunday, rung your Customer service department and the just give me back my delivery cost back. Terrible service for a big company like yourselves”

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Posted 7 years ago

“It’s great services and like all the clothing is amazing and we hit a good deal, the only problem was is that the security tag was still on the clothing so we had to go though our way to cruise and get it taken off”

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Posted 7 years ago

“I have bought (on behalf of my son) a few times on-line and have had the goods within the next 48 hours, prompt and no problems with deliveries either. Also visited the Glasgow Store on numerous occasions, all the staff very informative, helpful and always manage to come out with goodies.”

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Posted 7 years ago

“Ordered my first item from cruise last week. Wrong item turned up. Sent the item back and customer communication has been slow and I’ve been the one having to ring up to find out what’s going on. Going to have to steer clear from now on sorry.”

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Posted 7 years ago

“Great service but think the delivery price at £6.99 bit steep”

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Posted 7 years ago

“One t-shirt had clearly been used to wipe the warehouse floor! How had it passed quality control? It wasn't folded in the bag correctly and was missing the paper used in the other 3 t-shirts. I will now waste my time and effort in returning it. Poor.”

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Posted 7 years ago

“Prompt delivery, item was as expected ready to wear”

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Posted 7 years ago

“Received my package with a tshirt missing. When called customer service they done an "investigation". Dont know what that includes but I was then told they are happy with everything and that I recieved the item when I clearly didnt the packaging wasnt even big enough for a jacket and tshirt.”

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Posted 7 years ago

“They had the bag I was looking for and at a discounted price. Delivery was speedy and, via DPD, timed to the minute. I'll be back!”

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Posted 7 years ago

“The website is easy to use and the product selection good however as an overseas customer the delivery service is poor. Firstly it is as if not more expensive as other retailers but there the similarities end. The local couriers are the cheapest who have difficulty finding locations, have very poor customer service departments and in general offer a very poor service”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews