CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5.99 for delivery that takes 3 days ..terrible ..Paid for a Ralph Lauren shirt which they have sent and is dirty .on the label it is marked as dirty item so why on earth would you distribute this to a customer . Very disappointed with Cruise”

Helpful Report

Posted 7 years ago

“Great clothing and great service. Postage is a bit steep considering the amount spent!!”

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Posted 7 years ago

“I made an order before one month and I wrote a lot of emails asking about it I did not receive it yet and no body answer it will be the last time shopping with cruise”

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Posted 7 years ago

“Fast delivery, great shorts!”

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Posted 7 years ago

“Received parcel late”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“Received my online order through the post which was presents for my wife’s birthday. She was pleased with them and went to try on the jeans only to discover the security tag was still on the them! Very poor!”

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Posted 7 years ago

“Dear Team， Thanks for your invitation to have feedbacks（maybe review） Now，I am a student from the University of Sheffield，and I worked for amazon.cn as a seller parter support (Site：CTU 11，China）last year. I appreciate that Cruise gives me a brilliant shopping experience，and as a result，I have given up to shop from amazon.co.uk. There are several main ideas which i want to suggest for Cruise. Firstly，the tracking system of Cruise is Imperfect ,which means I can not track my passage Whenever i want to. Secondly,as a Consumer ，I can not find a way to contact with Cruise （i do Not know if Cruise has a call center like amazon which you can contact by chat,email or phone call) Finally,I would like to say that"the product details of cruise are bad enough and it should improve." You can compare to EBC System of amazon or below Apps:Taobao and Jingdong which are the two biggest shopping markets of China. I really hope that CRUISE will improve these performances in the APP. PS: I would like to share more advice from a view of customers or Operators . by the way,may I have a discount code ?(I really want to buy a shoes of Alexander Macqueen) hhh Best regards， Hommer Liang（TIANJIAO LIANG）”

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Posted 7 years ago

“Has a nightmare to start with BUT the customer service sorted it out swiftly 🤗 Thank you”

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Posted 7 years ago

“Returns policy is a disgrace 14 days till processing and another 14 for a refund or replacement what do you do cancel the wedding or buy from elsewhere ?”

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Posted 7 years ago

“I really liked the shirt however I paid £7 for delivery and £32 for the T-shirt and it came with a mark on it”

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Posted 7 years ago

“I spent £315 on a tshirt. The packaging was awful, as it came in a flimsy plastic bag. Honestly, I expected more. Whether you expect it or not, my advice is just to make the packaging a bit nicer.”

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Posted 7 years ago

“Purchases over £50 should be free delivery !!”

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Posted 7 years ago

“I need more discount because I purchased over 10k in one year time”

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Posted 7 years ago

“Delivery is much slower than used to be, also bad having to pay for delivery & returns, I’ll just go elsewhere in future.”

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Posted 7 years ago

“Clothes are the best quality some of the prices for items are quite expensive should have a sale every season give us the consumer the chance to wear top quality items at a reasonable price 🙂”

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Posted 7 years ago

“Cancel my order saying it not in stock was in stock when a paid for the goods will never shop with this company bad company will be writing to mike Ashley 😡”

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Posted 7 years ago

“Mental good”

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Posted 7 years ago

“Although all my previous transactions with cruise have been great, I was left disappointed when I found out that 3 of the 4 items I ordered were out of stock. I understand that it must be hard to keep an accurate track of stock but it took longer than I would have liked to be informed that the items were out of stock”

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Posted 7 years ago

“Items ordered Monday arrived Wednesday morning, very happy with purchases”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews