CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very concern, that no one was home to sign for my item off purchase! So, the parcel was left unintend, at the door step. Also, the original delivery date was 15th off July! Not the 12th.. When it was delivered! Please can you send me the tracking details of new consignment?! Yours Faithfully. John Michael McCrossan”

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Posted 7 years ago

“Love shopping at cruise i am really happy with my purchase and delivery was very quick .”

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Posted 7 years ago

“I just cruised into that shop & within 5 minutes I was banging that supervixen assistant in the changing room. After sacking my cook I spilled the beans”

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Posted 7 years ago

“Excelent job guys ! Thanks”

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Posted 7 years ago

“Ordered a suit and all that arrived was the suit jacket no trousers. The jacket too was folded up into a very small bag/parcel which I didn’t feel presented such an item well. Have returned the item and as was sale item assume will not get what I ordered now. Also feel that being out of pocket with postage twice through a mistake made at your side is far from making me feel all warm and fuzzy. Last thing, got email and text advising me item would be delivered the following day but nothing appeared then that evening got another message to advise rescheduled for following day. Thanks”

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Posted 7 years ago

“Been a customer for many years!”

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Posted 7 years ago

“This is the first time I have shopped with Cruise and it won’t be the last. Great value and very quick delivery, very impressed.”

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Posted 7 years ago

“DELIVERY CHARGE TOO HIGH, HAD TO ALSO COVER THE COST OF REFUND SO A £40 TSHIRT COST ME AN EXTRA £14 IN POSTAGE AND RETURN. WON'T BE BUYING ONLINE AGAIN”

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Posted 7 years ago

“decent bit of clobber like”

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Posted 7 years ago

“Quality product great price and quick delivery 10/10”

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Posted 7 years ago

“Still not had parcel or refund was for my sons 18th birthday present 699spent on clothes an got nothing still waiting for someone to get bk to me disgusting treatment Rob”

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Posted 7 years ago

“Arrived within 3-5 day bracket, t shirt was spot on and looks absolute class”

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Posted 7 years ago

“Great clothes only thing is placed next day delivery and recieved the parcel 6 days later was pretty disappointed about that.”

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Posted 7 years ago

“the delivery went well and very fast. Great job, thank you”

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Posted 7 years ago

“Shouldn’t have to pay delivery for the price of the clothing”

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Posted 7 years ago

“My items arrived on time, an item I brought did not arrive as it was out of stock.an other item I sent back and I’m still waiting on a refund???”

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Posted 7 years ago

“The total disgrace of a company asking me to take up an dispute over a lost parcel when they should be representing me as I'm there paying customer very abrupt staff on the helpdesk as well don't recommend”

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Posted 7 years ago

“Delivery came quick, very reliable however delivery should not be £6.99 especially sales over £170. Even free delivery to a store or as a cheaper option!”

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Posted 7 years ago

“Quick shipment, apparel is great”

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Posted 7 years ago

“Bought a pair of Fendi sliders £245 received and Armani belt £76 which was not deliverd all I got was empty packet . Phoned 4 mins after I opened the empty package and later told they would prosecute anyone trying to obtain goods by deception. Gobsmacked still no belt worst on line experience I have ever had will never use them againor shop in their store .A customer of over 30 years lost for the cost of a belt.”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews