CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, and price for what i bought👍👍”

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Posted 7 years ago

“Think when you spend £160 on a couple of t-shirts then £6 to have them delivered they deserve to be handled better than just threw in a cheap plastic bag!”

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Posted 7 years ago

“My parcel was supposed to arrive today but no sign of it - this has now happened a few times from Cruise - disappointed as I go on holidays tomorrow”

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Posted 7 years ago

“Should do cheaper delivery!!! Also I haven’t received Parcel yet!!!”

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Posted 7 years ago

“Order processing and delivery times significantly slower than other clothing websites I use.”

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Posted 7 years ago

“Hi I sent the t shirt back as it was to big so I sent it back and said I wanted a M thanks.”

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Posted 7 years ago

“Best shoping online”

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Posted 7 years ago

“Get sent the wrong order out £400 never even got my order in the end had to go through fraud absolutely disgusting service cheap service”

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Posted 7 years ago

“Loved the service and the product”

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Posted 7 years ago

“I love the range of clothes that the shop sells and the delivery is quick, but sometimes the size guide isn't very helpful, especially when dealing with items that are over sized, however i have a pleasant experience when shopping online.”

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Posted 7 years ago

“The price of delivery is far too expensive and u don’t receive your goods on time very poor”

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Posted 7 years ago

“Love the site and clothes but paying for delivery and returns puts me off using the site again especially when the items are generally very expensive. Free delivery and returns is offered by most retailers almost to the extent where you come to expect it.”

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Posted 7 years ago

“I use this company all the time, they have a great range of designers and usually a complete range in sizing !!! Delivery is fast and so are refunds if needed.”

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Posted 7 years ago

“So easy to use! Everything went smoothly”

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Posted 7 years ago

“I never have any problem with the product but I personally thing the delivery charge is too much compared to most stores average is £3.99 I feel £6.99 is a lot some places charge that for next day deliveries”

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Posted 7 years ago

“Absolutely shocking service! I’ve been waiting over a week on 1 item that was meant to be a gift! I think it’s also appalling paying £7 for 3-5 working days delivery and it doesn’t come. I’m still waiting in a conformation email to say the courier has collected the item so it hasn’t even been sent out yet! I thought cruise was a superior site and it seems not. They have sent me a review and my item haven’t even been sent out yet!”

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Posted 7 years ago

“Disgusting waste off time”

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Posted 7 years ago

“Very swift delivery and delighted with my purchases”

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Posted 7 years ago

“I ordered a Burberry jacket. It came very quickly,looks amazing. Although I was a bit unhappy that it had gone on sale and was priced at £300 and I paid 100 pounds more.”

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Posted 7 years ago

“Very good service”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews