CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yeah. Great shopping experience very efficient. Thanks.”

Helpful Report

Posted 6 years ago

“Good, quick service from their online store! Easy delivery to London! Would use again!”

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Posted 6 years ago

“Deliver on time as stated in the email and text message. Think they should consider pick up in store for a smaller charge.”

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Posted 6 years ago

“Fantastic service,didn’t expect them to arrive as quick as they did,definitely use you again 👍”

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Posted 6 years ago

“Fast delivery. Great service. Will shop again.”

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Posted 6 years ago

“After ordering a top and paying £7 for delivery, the top took 7 days to arrive and when it did it looked like it had been worn. It was dirty and bits of stuff all over it. I complained and received delivery charge back but complained further due to the top being 2nd hand. they told me I would receive an order refund, so i washed the top and wore it. 2 weeks later asked where my refund was and I was told i was not getting one. I sent several emails and asked for the compliant to be escalated and they would not pass my complaint on to a manger. DO NOT BUY ANYTHING FROM THESE RIP OFF MERCHANTS charging £125 and selling second hand goods.”

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Posted 6 years ago

“Love the stock but think the post and packaging is bit steep”

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Posted 6 years ago

“good service and pleased with delivery”

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Posted 6 years ago

“Bought a shirt for my son he loves cruise clothing”

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Posted 6 years ago

“Return policy is absolutely awful.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“The packaging I received the garment in was poor. I ordered a Blazer and normally something like this comes in a cardboard box but this was delivered in a plastic parcel bag with no other protective paper around the item. Although the item wasn’t damaged it could easily have been. Poor standard but delivered within the time frame.”

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Posted 6 years ago

“Not good having to pay for postage then also responsible for delivery charge to return parcel. takes long for refund to be processed.”

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Posted 6 years ago

“Ordered 2 items so I thought I didn’t mind paying post , only to discover they didn’t have one in stock,I replied to the email saying I would not have ordered one item to pay delivery ,I got no reply customer service poor”

Helpful Report

Posted 6 years ago

“5.99 for delivery that takes 3 days ..terrible ..Paid for a Ralph Lauren shirt which they have sent and is dirty .on the label it is marked as dirty item so why on earth would you distribute this to a customer . Very disappointed with Cruise”

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Posted 6 years ago

“Great clothing and great service. Postage is a bit steep considering the amount spent!!”

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Posted 6 years ago

“I made an order before one month and I wrote a lot of emails asking about it I did not receive it yet and no body answer it will be the last time shopping with cruise”

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Posted 6 years ago

“Fast delivery, great shorts!”

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Posted 6 years ago

“Received parcel late”

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Posted 6 years ago

“Fast delivery”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,535 reviews