CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,537 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service”

Helpful Report

Posted 6 years ago

“Vert sceptical at first due to the Other reviews, but to my surprise the shipping went very smooth. Recieved my package Within a week, and I live in Sweden. Only reason this gets a 4 star is because the actual package I revieved was teared open, but no fault With the product.”

Helpful Report

Posted 6 years ago

“Dear, Although it is item From the sales, İ at least expected to receive the item in a good covered packaging. I am truly disappointed the way I’ve received my order! Both the plastic packaging and the shirt were wrinkled upon receipt. Truly, would you be happy if you would receive your item in an unseen state? Not happy!”

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Posted 6 years ago

“Goods arrived quickly, regrettably they all had to return which did cost another £6.50 to send back recorded on top of the £6.00 original delivery fee. Its a shame they don't do FOC in store delivery and returns, think about it its bringing customers back into store who might impulse buy when there.”

Helpful Report

Posted 6 years ago

“Horrible service. Just the worst. I ordered some items a month ago and I still don’t have any updates about where my order is. I live in the us and I’m starting to think you guys are a scam after seeing all the bad reviews online. What a disappointment”

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Posted 6 years ago

“Hi, I am Eunji Park . Recently I ordered Barbour clothes in your cruise fashion (Order number: CRUS40000060189845) I would like to know order status. I've got the mail delivery (throgh DPD 15504880063442Z) but today I tracked this number found that back to cruise fashion. Please check this, thank you”

Helpful Report

Posted 6 years ago

“Best designer brands for best price”

Helpful Report

Posted 6 years ago

“when you are paying £200+ for T-shirts polo shirts you expect them to be folded properly not rolled up in a plastic bag and not even in the cruise bag you used to get them in”

Helpful Report

Posted 6 years ago

“Part of my order was wrong but I am willing to keep wrong item sent, I emailed cruise customer service to say this and all I got in response was an email which I had already received previously saying order had been collected by courier. I think that this is poor and don't think I will use cruise again due to customer service and part of order being wrong”

Helpful Report

Posted 6 years ago

“Bought a top for £285 pounds was told that DPD had picked it up now they say they haven’t contacted both of yous and no further forward apart from being out of pocket Cheers Thomas”

Helpful Report

Posted 6 years ago

“Package did not arrive on time and jumper was not in great packaging. Usually better quality services”

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Posted 6 years ago

“They send me an item faulty, I paid the first delivery and I have to pay the second to send the item back. The customer care doesn’t answer at your calls or emails.”

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Posted 6 years ago

“Reliably good quality goods, delivery charges rather high but prompt.”

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Posted 6 years ago

“Good service and fast refund. Shipping too expensive.”

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Posted 6 years ago

“Good clothes, great choice Delivery costs not really acceptable, or in line with cost of product. Same charges for in store or home delivery and very expensive.”

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Posted 6 years ago

“Ordered online & collected goods from Glasgow. A good experience using this service with quick delivery & quick service in the branch. Good work Cruise😊”

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Posted 6 years ago

“I love Cruise. I have been shopping there for 25 years. My only complaint, and it isn't really a complaint, was when I missed my birthday discount offer and emailed asking you to extend it, nobody replied.”

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Posted 6 years ago

“Really happy with the stuff I got good service”

Helpful Report

Posted 6 years ago

“Paid for next day delivery never got the parcel on time. Item came and was to large traveled to my nearest cruise to exchange the item and they wouldn’t do it. Now having to send the item back.”

Helpful Report

Posted 6 years ago

“They sent to me a tracking number that don’t even exist. I tried to contact them through emails since their phone doesn’t work. But they don’t answer any of my emails. Today is exactly 3 weeks since i make an order and still no package. Im planning to take contact with the police cause atleast they need to pay back my 380£. I do not recommend this webstite!”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,537 reviews