CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,537 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“kindness!!”

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Posted 5 years ago

“Items always delivered in good time, items also always look exactly how they do on the website. Very good value in the sales too, will definitely use Cruise again before long.”

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Posted 5 years ago

“I worked in Derby and found the staff at cruise were perfect. Since then I regular shop online and will continue to. Cannot fault the range of clothing and the sales are phenomenal.. Reccomended highly”

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Posted 5 years ago

“Great shop , great options in sizes and usualy always has exactly what your looking for”

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Posted 5 years ago

“Excellent service guys. No complaints here.”

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Posted 5 years ago

“As of now I still haven’t received my purchase, the delivery service is poor using dpd, it says delivered but I got nothing and when reaching to dpd, they said it’s all reflected in the tracking status. Is this some sort of scam??”

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Posted 5 years ago

“Product as described and shivered in time. Disappointed with the price label on the item not corresponding to the advertised price.”

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Posted 5 years ago

“Super quick shipping- was £7 so expected it but thanks”

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Posted 5 years ago

“Yet again , amazing x”

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Posted 5 years ago

“Good service, expensive but quick delivery”

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Posted 5 years ago

“Has been poor, no one is responding to my emails about my parcel”

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Posted 5 years ago

“Received polo shirt with a tear and it has been worn with tags removed and left loose in the packaging. Have to pay for the return postage. Not happy.😔”

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Posted 5 years ago

“Easy to order , best quality”

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Posted 5 years ago

“After paying for next day delivery on my jumper on thr 13th, i am still waiting on it it was supposed to be delivered on the 15th but just received a email on the 17th to say it has been dispatched here we are on the 21st and it still hasn't arrived and my tracking says dpd haven't received the parcel, I have sent 2 emails with no reply and am really thinking the service is ridiculous 🙄”

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Posted 5 years ago

“Didn’t offer a refund only credit note, during pandemic situation when every other business is offering cash refunds, will look to take my business elsewhere in future , disgraceful way to treat people”

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Posted 5 years ago

“Extremely disappointed. My order came almost a week late spoiling my daughters 21st. The Trainers are 2 different sizes! Shocking service for Trainers that cost almost £300. Feels like I’ve been ripped off.”

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Posted 5 years ago

“It should be free delivery over £50.”

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Posted 5 years ago

“Ordered 3 items and the jeans came with security tag still on them . To add to that I’m still waiting to hear back from customer service on what to do with them”

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Posted 5 years ago

“First class transaction,great communication, extremely fast dispatch,deserve the 5 star rating!”

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Posted 5 years ago

“good packaging, arrived on time, happy”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,537 reviews