CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,537 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Merchandise excellent and good website, unfortunately I was disappointed paying for next day delivery but unfortunately I did not realize it was 6.15 when I placed the order. I phoned customer services because I was charged £9.99 for next day delivery and the goods didn't arrive till 4 days later and still no response from customer services”

Helpful Report

Posted 5 years ago

“My item was delivered on the day I was expecting, Very good I will be shopping with cruise again.”

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Posted 5 years ago

“Very good supplier of designer clothing however can be a little bit pricey compared to other retailers. Overall a very enjoyable service.”

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Posted 5 years ago

“Very good customer service. Very fast delivery time”

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Posted 5 years ago

“I was really impressed with how quickly the parcel arrived. I ordered on a Saturday afternoon and received my items on the following Monday morning! We have had issues receiving parcels recently but never with Cruise! Not to mention the quality of the clothes from there. Thanks for the great service”

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Posted 5 years ago

“The fitting of the clothes are awful. Sleeves on the arms are too short, length of tops/T-shirt’s are too short. If you’re 5ft 5 and 18st then they’ll be a perfect fit. Maybe try making some for 6ft 4+ and slim.. overall, over priced for poor fitting!”

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Posted 5 years ago

“A wide variety of quality pieces and great staff”

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Posted 5 years ago

“Delivery was quick . Thought had lost parcel though cos delivery guy left to a waitress . Had to return a top. Wasn’t right on me. Apart from that goid service as long as I get my refund soon. Will gladly shop again”

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Posted 5 years ago

“I will never use Cruise again. Bought very expensive Victoria Beckham dress that didn’t suit. I had to pay the return postage!!! No thank you.”

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Posted 5 years ago

“Very fast international delivery and package reached in great condition and hassle free.”

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Posted 5 years ago

“I have tried a few online shops but Cruise is definitely the best, very fast service and my go to shop for new clothes....”

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Posted 5 years ago

“Great service easy to use website fast delivery”

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Posted 5 years ago

“Ordered a kids top size 8-9 and a 7-8 turned up wrong tag on the t-shirt...wee man was gutted to say the least”

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Posted 5 years ago

“Amazing service again... item arrived within 2 days and product was top quality”

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Posted 5 years ago

“Nice items but £6.99 for delivery & that's for standard is a little steep. That's the reason I've scored 4*”

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Posted 5 years ago

“Loved the bra x exactly what you see on line plus quick delivery”

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Posted 5 years ago

“Sent different trainers from i ordered but they were still nice so kept them”

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Posted 5 years ago

“Gr8 quality n fast delivery 💯”

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Posted 5 years ago

“Same my item”

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Posted 5 years ago

“Very poor service Very poor customer service”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,537 reviews