CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,537 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and quality on trend merchandise.”

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Posted 5 years ago

“Affordable but still quick delivery I rate it fully”

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Posted 5 years ago

“I bought a stone island ghost shirt, it arrived without the badge, I contact through chat. I was told it was the last one in that size and to return the shirt. Cruise arranged the return through DPD. The shirt was collected as agreed. The issue is that I have had no communication about whether the shirt has arrived at the warehouse. Here is why I gave such a poor review. Two days earlier I ordered the same shirt from flannels and they sent an extra large. This was sent back, to exactly the same warehouse as the cruise one, I explained this on chat that the company are the same and I had experience 2 order issues to not get any response. I will not order again. I ordered the same shirt from a small independent retailer and it arrived next day without issue.”

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Posted 5 years ago

“Ordered an xl Lanvin long sleeved top. The top is no larger than a medium. I can't seem to find a viable way of returning this product??”

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Posted 5 years ago

“Good service order arrived quickly. Just would like to comment on delivery and return prices are expensive and adds to price of items purchased. Store pick up is just as expensive 200 spend before free delivery!!”

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Posted 5 years ago

“Arrived on time, and fit as described”

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Posted 5 years ago

“fast delivery and good quality 11/10”

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Posted 5 years ago

“Fantastic. Only thing is return not available on store.”

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Posted 5 years ago

“Order addressed to wrong address, eventually delivered 4 days late, and 4 blocks away (can’t even put correct to pick it up from), underwear package was opened, SERIOUSLY SHOULD BE FREE DELIVERY TOO”

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Posted 5 years ago

“Very good service nice clothes to choose from would like some more vouchers or coupons though”

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Posted 5 years ago

“Easy to deal with, good choice of fashion. Delivery on time”

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Posted 5 years ago

“Fantastic delivery service, pleasure to use the site!”

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Posted 5 years ago

“The ordering process was very easy however when collecting order the server continually conversed with other employees and also continued to do paperwork not relating to my purchase.”

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Posted 5 years ago

“Love shopping from cruise. Items always packaged perfectly! Great clothes and lovely designer brands.”

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Posted 5 years ago

“Fantastic service exchange was completed and sent back to me within a day thanks”

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Posted 5 years ago

“Always good quality and fast delivery 👌”

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Posted 5 years ago

“Delighted with the service. Y3 t shirt was well packaged. Delivery was quick.”

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Posted 5 years ago

“Great selection of good quality clothing, and good value too .”

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Posted 5 years ago

“Excellent quality and service”

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Posted 5 years ago

“Order & delivery prompt - return (size just too big) was costly and a pain - has put me off for future orders”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,537 reviews