CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality products, good service my only complaint would be the £6.99 minimum for p&p! There are thousands of company’s that offer it from free! Even £2 or £3.”

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Posted 6 years ago

“Ordered an item, sent wrong size, ordered again sent wrong size, absolute shambles. Had to use another store, wouldn't use again.”

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Posted 6 years ago

“I've used Cruise a few times now and find it easy to shop for quality clothes. Delivery is spot on, and I'll continue to use ou web site for further orders. Many Thanks”

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Posted 6 years ago

“Feeling disappointed spent over £500 on Black Friday sales was within the terms and conditions and still havint recived my voucher £100 was went to be emailed by 12 none 4 December didn’t happend such a rip off”

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Posted 6 years ago

“Quick delivery but ridiculous that it cost £10 to return a pair of jeans and that was standard return”

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Posted 6 years ago

“Ordered next day delivery on Tuesday, not coming until tmrw and missed the event I bought the item for”

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Posted 6 years ago

“Have ordered often over the last 5 years, my last order I had to return my items as they didn’t fit , I sent my parcel Monday and by Tuesday afternoon my refund including my original postage charge was sat in my pending box of my PayPal account. I had to pay for the return postage but as they have refunded me everything and it’s moved so quickly I would happily do it again. As always super happy with service.”

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Posted 6 years ago

“I shop here often with good and speedy service. However, was promised a voucher from the Black Friday sale today but never received it.”

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Posted 6 years ago

“Ordering was easy and my order arrived very quickly. Will use again. Only issue was the security tag was left on but I popped into the Cruise shop who removed it without ant fuss. Perhaps not so easy if you don't have a Cruise shop nearby.”

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Posted 6 years ago

“I would give it none if I could absolute appalling customer service after sending me a faulty item, an absolute disgrace”

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Posted 6 years ago

“great prices fast delivery fantastic!!”

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Posted 6 years ago

“£190 jumper ordered and came with a mark on the front. Not good. Sent back today for an exchange but had to pay £4.95 to post back to cruise!!”

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Posted 6 years ago

“Quick delivery and good communication throughout. Perfect item!!”

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Posted 6 years ago

“Not happy at all”

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Posted 6 years ago

“Quality clothes”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Couldnt fault very good”

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Posted 6 years ago

“My fav store”

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Posted 6 years ago

“I ordered a top CP Company. £66:99. It arrived packed in a sandwich bag and still had the security tag attached to it. Terrible. It's going back.”

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Posted 6 years ago

“Excellent speedy service”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,541 reviews