CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,537 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery but ridiculous that it cost £10 to return a pair of jeans and that was standard return”

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Posted 6 years ago

“Ordered next day delivery on Tuesday, not coming until tmrw and missed the event I bought the item for”

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Posted 6 years ago

“Have ordered often over the last 5 years, my last order I had to return my items as they didn’t fit , I sent my parcel Monday and by Tuesday afternoon my refund including my original postage charge was sat in my pending box of my PayPal account. I had to pay for the return postage but as they have refunded me everything and it’s moved so quickly I would happily do it again. As always super happy with service.”

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Posted 6 years ago

“I shop here often with good and speedy service. However, was promised a voucher from the Black Friday sale today but never received it.”

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Posted 6 years ago

“Ordering was easy and my order arrived very quickly. Will use again. Only issue was the security tag was left on but I popped into the Cruise shop who removed it without ant fuss. Perhaps not so easy if you don't have a Cruise shop nearby.”

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Posted 6 years ago

“I would give it none if I could absolute appalling customer service after sending me a faulty item, an absolute disgrace”

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Posted 6 years ago

“great prices fast delivery fantastic!!”

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Posted 6 years ago

“£190 jumper ordered and came with a mark on the front. Not good. Sent back today for an exchange but had to pay £4.95 to post back to cruise!!”

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Posted 6 years ago

“Quick delivery and good communication throughout. Perfect item!!”

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Posted 6 years ago

“Not happy at all”

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Posted 6 years ago

“Quality clothes”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Couldnt fault very good”

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Posted 6 years ago

“My fav store”

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Posted 6 years ago

“I ordered a top CP Company. £66:99. It arrived packed in a sandwich bag and still had the security tag attached to it. Terrible. It's going back.”

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Posted 6 years ago

“Excellent speedy service”

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Posted 6 years ago

“All fine. Nothing went wrong.”

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Posted 6 years ago

“I purchased a belt for £150 for my daughters Christmas and i was extremely disappointed that the belt came in a see through bag inside a shipping bag. This item is high quality and very expensive and i would have expected it to come in some sort of display case or at least a presentation box that shows the quality of the product and at least protects it from shipping damage.”

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Posted 6 years ago

“Was sent an item in the wrong size, emailed and had to send pictures to prove this, and I'm still waiting on the pre paid returns label to be emailed to me”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,537 reviews