CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completely the wrong item delivered. Item that was ordered now out of stock.”

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Posted 6 years ago

“Great company and fast returns and refund policy , highly recommended.”

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Posted 6 years ago

“I LOVE CRUISE FASHION”

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Posted 6 years ago

“Hi there Your service has been very good but it is unclear when you place the order if you will be sending out the goods. I had to call the customer service team who were so helpful so thank you 😊 to find out. Also unfortunately the trainers I ordered for my husband had quite a sparkle shimmer on them and this detail was not included in the product description and didn’t look like this in the picture so unfortunately we had to send them back and it’s cost us £11 to do so. Otherwise thank you and we would order from you again BUT putting us off is the returns policy especially in relation to paying for delivery and the price of the shoes. :) and they don’t look the way they do on the website :(”

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Posted 6 years ago

“I still haven’t received my parcel and I ordered it a week and a half ago also emailed twice and have had no reply where is my parcel”

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Posted 6 years ago

“Sehr zuverlässig”

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Posted 6 years ago

“Expensive delivery and returns if you just want to check size !!”

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Posted 6 years ago

“Very impressed, will be looking here first in future. Thank you!”

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Posted 6 years ago

“I use cruise quite regularly, main the store in Glasgow city centre however recently I purchased a moschino hoodie online in a size small and got delivered an XXL with a small label on it???”

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Posted 6 years ago

“I am very pleased with the customer service at cruise and the speed of delivery”

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Posted 6 years ago

“Wrong product once again after the second time of ordering via Flannels/Cruise No email back for 2 weeks and no phone call after you said you would check if the product is in stock. Worst customer service I’ve experienced in a while”

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Posted 6 years ago

“Very fast delivery. Item as described and packaged well”

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Posted 6 years ago

“No problem with the product, but ordered it on the 12th to have for a birthday present on 21st. It arrived n the 22nd”

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Posted 6 years ago

“Clothes are top quality but postage and returns costs let it down .”

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Posted 6 years ago

“Disappointed in packaging of DSquared baseball hat. Basically shipped in a plastic zip bag in a plastic envelope! Luckily item wasn't damaged or squashed too badly especially with the cost of it!!! Previously my son ordered a similar hat from a different company and it was delivered with bubble wrap and in a box for protection. I expected same.”

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Posted 6 years ago

“Delivery good products good delivery price to much”

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Posted 6 years ago

“It takes to long for the call center people to answer the call. International orders could not be updated efficiently, please look at my latest order. I see great potential of this company.”

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Posted 6 years ago

“£6 for delivery when I spent over 150 pounds on a T shirt is not right especially when it’s not even on next day delivery. To make matters worse, the t shirt I ordered was covered in stains to which I had to pay another £6 to return it. Very poor.”

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Posted 6 years ago

“Excellent quality, great prices & delivered on time!”

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Posted 6 years ago

“Very quick delivery only one problem the t shirt I ordered wasn’t what they sent so disappointed but luckily my lad still liked it 🙄”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,541 reviews