CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with trainers, but would have liked free delivery after spending £175. The £6.99 delivery charge nearly stopped me buying them.”

Helpful Report

Posted 6 years ago

“I bought two clothes from Cruise Fashion with £6.99 as delivery cost and one of them was too big for a medium size and I called to exchange it without having to pay again for postage. I was told I have to pay. I then paid £5 to send it back for exchange and the small size I got was the same size as the medium I returned. I called customer service again to complain that it is not fair for me to pay again to return the item 2nd time when the size problem is not my fault. I eventually paid another £5 to send item back for refund. I have in total spend £17 on postage for an item of £88 and despite my complaint, customer service were rude on the two times I called. I will never shop from them again. I have been a loyal customer with my wife for over 6yrs.”

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Posted 6 years ago

“Delivery could be cheaper but everything else great”

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Posted 6 years ago

“Very good company to order from. Some great deals to be had in the sale or end of line.”

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Posted 6 years ago

“Fast delivery, good communication and product as described”

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Posted 6 years ago

“Good quality and a very good service. Always shop with cruise”

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Posted 6 years ago

“Didn’t get 24 hour delivery till 2days after and still haven’t received my delivery cost bk do not use this site”

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Posted 6 years ago

“great products, always a go to for stone island. however, delivery charges are a bit of a joke when your spending well over £100+ on products.”

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Posted 6 years ago

“Excellent service, speedy delivery”

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Posted 6 years ago

“Every single item I have purchased has been the best quality and prompt service. Couldnt recommended enough!”

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Posted 6 years ago

“Can’t review yet as I haven’t received my order”

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Posted 6 years ago

“I was quite confused to why my parcels were separated and then I didn’t get an item that I wanted and it was in stock online. I also thought that the delivery was quite expensive and I got it sent for click and collect and some other companies have free delivery whenever it’s over a certain amount.”

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Posted 6 years ago

“Excellent only place a shop !”

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Posted 6 years ago

“Great service But expensive postage”

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Posted 6 years ago

“Item was shipped”

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Posted 6 years ago

“I placed my first order a week ago and got an email yesterday informing me them at the item is sold out. My order had already been processed and was ready to ship. I had to contact them four times before they told me that my order had been cancelled. This is was a waste of time and money as well as a bad customer experience.”

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Posted 6 years ago

“I am shocked that for a purchase of £2550 I was charged delivery on top. Most retailers offer free delivery. Dissapointing!”

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Posted 6 years ago

“Well packaged and very quick delivery.”

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Posted 6 years ago

“Excellent service. Shoes arrived on time.”

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Posted 6 years ago

“Order processed easily and delivery was quick. I do think that for orders of such value standard delivery should be free. The jacket was delivered with the security tag on so I had to drive to the store to get this removed. According to the store, this is a common occurrence. For a high-end store such mistakes / inconveniences is less than acceptable.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,541 reviews