CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 1 item worth 40-50 pounds and wanted to return it so i have posted it via post office and i have not recieved any information yet if it has been received or not”

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Posted 6 years ago

“Pleased with the promotional offer and very efficient service , my niece received her jewellery Within 2 day , great service, have purchased items from you before and will again”

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Posted 6 years ago

“First class service as always.”

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Posted 6 years ago

“Mainly due to poor packaging on 2 items and one being marked as explained in email. No order forms or return slip/packaging.”

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Posted 6 years ago

“We packaged, prompt delivery. Reason 4 stars out of 5 is shouldnt charge delivery when paying so much for items”

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Posted 6 years ago

“First class service as always”

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Posted 6 years ago

“My shoes were beautifully wrapped I ordered on Friday & delivered Monday , very impressed & will certainly order from cruise again , I have always found staff in main cruise store in Glasgow very friendly &helpful”

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Posted 6 years ago

“True to size. Fast delivery. 5*”

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Posted 6 years ago

“Really quick delivery time and product was amazing”

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Posted 6 years ago

“Items were outstanding,and delivered in quick time,would highly recommend”

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Posted 6 years ago

“I ordered a suit & only the jacket was delivered. The feedback page didn’t allow me to send a message and my email to customer service is as yet unanswered”

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Posted 6 years ago

“Easy online shopping, very fast delivery and very high quality item! Thanks”

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Posted 6 years ago

“Great price for the products. Thank you Chris”

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Posted 6 years ago

“Top designer clothes. Material of the clothing very good. Home delivery service very good and fast .”

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Posted 6 years ago

“Awesome product, received next day”

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Posted 6 years ago

“Quick service and also had a discount code for May. My only gripe is I would have preferred my item arriving in a cruise bag as this is a gift”

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Posted 6 years ago

“Shopping with CRUISE is a great pleasure.”

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Posted 6 years ago

“Thanks :-)”

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Posted 6 years ago

“I still haven’t received my order”

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Posted 6 years ago

“I have wrote an email to your customer services team and have recieved no reply. This is querying a £200 jumper that I have not recieved but yous have taken the money out of my bank. I'm keen to get a reply, understandably.”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,541 reviews