CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m not sure wether this is cruises fault or the courier but when my delivery arrived it was in pieces the box was broke and the trainers floating around the bag. I ended up returning the goods which I had paid £7 quid delivery for and then had to pay another 4 quid to return which o think is ridiculous.”

Helpful Report

Posted 5 years ago

“Excellent service, fast, considering circumstances, neatly packed. Highly recommended.”

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Posted 5 years ago

“Good selection. Delivery prices are ridiculous. A standard delivery does not cost £6.99 for a t shirt. Scandalous when spending a higher cost for premium brands. I often purchase elsewhere online for same item at a cheaper delivery rate”

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Posted 5 years ago

“Always fantastic service!”

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Posted 5 years ago

“The site was very easy to navigate through. Del service was good too, I love what i bought.”

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Posted 5 years ago

“I place an order on 7th May in total amount of 500 euro and till now i didn’t received my items.Last update at my order is awaiting courier pickup. I have sent 3 e-mail , I wrote on facebook and nobody answered me.They are not serious”

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Posted 5 years ago

“Great service, got what I needed and it came within 2-3 days of ordering it”

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Posted 5 years ago

“This is my first purchase from cruise, I paid for next day delivery and that's exactly what I got. I have just turned 16 and this is my first gucci purchase it won't be my last!!!”

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Posted 5 years ago

“Flannels at Glasgow fort is the best shop in Glasgow for designer clothes in my opinion”

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Posted 5 years ago

“Spot on and a good bargain with super fast delivery”

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Posted 5 years ago

“Used cruise for many years. Derby branch aka limeys back in the day Use online service equally as good and efficient”

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Posted 5 years ago

“Excellent👍”

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Posted 5 years ago

“Delivery was on time plus 20% off”

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Posted 5 years ago

“Fast delivery! Clear communication, great services for and super happy with my purchase.”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Great service, great clothing”

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Posted 5 years ago

“Been a customer of cruise for a good few years now. Mostly in-store but as of recent ways the world is going at the moment, I’ve turned to online. I believe cruisefashion run a website that is quick and easy to use. I’d ordered a jacket around February time as I was travelling to Germany for a weekend but the jacket had arrived with a security tag on it, this meant I had to travel into my local store for it to be removed. Customer service online is easy and affective but I think some improvements can Infact be made. Extra care when selecting products before packaging them etc. Overall I’ve not got much complaints at all. I love being a customer of cruise and I will continue to be a shopper with you guys. Keep up the good work.”

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Posted 6 years ago

“Clothes were ok but one item wrong and I had to cover the delivery and return with no refund of postage.”

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Posted 6 years ago

“Quick & very reliable service & quality goods”

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Posted 6 years ago

“The clothes you sell are good, but still having to pay for delivery and especially returns puts me off spending a lot more.”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,541 reviews