CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Geest deals, fast shipment.”

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Posted 5 years ago

“Daughter loved her moschino belt. Was also on sale which was a bonus.”

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Posted 5 years ago

“This hasn't been the 1st time I have purchased from Cruise, but my recent purchased arrived in a torn puch with one item (Mens Gucci belt) was thrown in without any packaging.....I was not happy on receiving the items in this condition considering the amount they cost!! Disappointed!!! .Not to their usual standard!!”

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Posted 5 years ago

“The mobile app was easy to use and the delivery service was excellent aswell! Thank you x”

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Posted 5 years ago

“Good service nice deals”

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Posted 5 years ago

“I still haven’t received my parcel that I ordered over a week ago.”

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Posted 5 years ago

“Order arrived on time and date as advised when order placed”

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Posted 5 years ago

“Very good selection of clothes &designer's I prefer,The problem I do have is that when I'm spending a considerable amount of money you then get hit with a ridiculous delivery charge,this needs to be looked at.”

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Posted 5 years ago

“Wouldn’t order again to be honest... I have now messaged Cruise on the app and emailed about faulty item I’ve received well over a week ago and haven’t heard anything back still, I am really not impressed as you can imagine. I will be sending the White Hugo jumper that has black marks all down one side of the arm and I do expect a full refund of p&p as I also had to pay for delivery too! I also have to get someone else to do it as I am pregnant and at high risk so won’t be entering any shops! This is not the first time I’m having issues with cruise delivery, my partner also purchased a Gucci belt costing £295 and it turned up in a plastic bag! I think for the money that we’re paying is just very poor! I’ll have send it back tomorrow as it’s bank holiday!”

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Posted 5 years ago

“Effortless shopping”

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Posted 5 years ago

“Tried numerous times to get to customer service with no one getting back to me”

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Posted 5 years ago

“super fast service and came almost next day. Would say that it advised on your website that the shoes fit true to size and i got the balenciaga speed runners but they are big made so you have to size down.”

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Posted 5 years ago

“nice. i will shop again for sure.”

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Posted 5 years ago

“Very competitive prices and item arrived very quickly. Will definitely shop again.”

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Posted 5 years ago

“This is how I received my order. I am still waiting for a reply from an email I have sent.”

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Posted 5 years ago

“Prompt reliable service no issues.”

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Posted 5 years ago

“Always good service online and in store”

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Posted 5 years ago

“Brilliant service and great delivery and product”

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Posted 5 years ago

“Bought a Kenzo sweatshirt and an Armani top. Very happy with both. Website has a fabulous variety of brands to choose from. Quick delivery. Overall delighted.”

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Posted 5 years ago

“i normally like to go into the shop but finding online shopping experiance with cruise a breeze . very easy to find what your looking for and items arrive well packaged a couple of days later keep up the good work CRUISE look forward to shopping in store again soon, Stay Safe”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,541 reviews