CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a stone island jumper and a cp company kids T-shirt came in stead, which was from flannels, now I can’t get hold of anyone to get my correct order or my money back as no one will answer”

Helpful Report

Posted 5 years ago

“Sent 3, emails no reply! Ordered goods 2 days before son and he got his next day ! Probably because he didn’t know about the extra 20% disc on his order and was charged the full amount. No reply to email as you can’t call so extra money to cruise at these difficult times , he’s only 18 ! Not nice cruise ...”

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Posted 5 years ago

“I ordered this item on 6th may for next day delivery for a birthday present, i was then informed that it had missed the trailer and could not be delivered until the 11th which meant i had missed the birthday, i have still not received the item as of today (12th may) dpd the delivery service informed me it has gone missing and have raised an investigation but i had to contact seller for update, i have sent 2 emails and had no reply, where is my order? And i want full refund of delivery charges”

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Posted 5 years ago

“Quality service,quality items of clothing and fast delivery”

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Posted 5 years ago

“My item is faulty, I have emailed customer services and it takes me to house of frasers? Are you the same company? I want to return my item for a full refund including postage. I’ve yet to have a reply to my email!”

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Posted 5 years ago

“Order here all the time great place”

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Posted 5 years ago

“Prompt service, sent the wrong colour item, but was a nice fit so kept it anyway.”

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Posted 5 years ago

“All - very good”

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Posted 5 years ago

“No issues. Fast delivery of exactly what I ordered. Great service.”

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Posted 5 years ago

“Items came well packed and with delivery time. Good choice of item in stock. Will buy form again”

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Posted 5 years ago

“Really good quality product and fast delivery!”

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Posted 5 years ago

“Excellent store with a good delivery service.”

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Posted 5 years ago

“Parcel arrived earlier than expected and the packaging was very nice”

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Posted 5 years ago

“Great service as always! Never had a problem and I shop with cruise regularly.”

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Posted 5 years ago

“Excellent service, order delivered really quickly and well packaged. Only gripe was spending several hundreds of pounds and then having to pay delivery on top.”

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Posted 5 years ago

“I know the current situation but I payed for next day delivery and it took 3 days to be delivered I just think they shouldn't be offering it if it cant be done at this time”

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Posted 5 years ago

“Placed my order on the Monday and delivered by Thursday. No problems. Fantastic service.”

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Posted 5 years ago

“Sent my body warmer back as I ordered a different males one and received a females one”

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Posted 5 years ago

“I received the wrong item, which I sent back over a week ago and still not heard about an exchange or refund. There is no backlog as a friend returned an item later than myself and already has his refund. I’m not happy this hasn’t been dealt with to a good standard. Other items I purchased were fine.”

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Posted 5 years ago

“Very happy with the purchase and fast delivery from cruise would highly recommend”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews