CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“True religion tshirt was manky, it was on a hanger so obviously had been dropped and kicked about the floor like an old chip poke .Jackie's washed it and its turned out fine,luckily for you!!!”

Helpful Report

Posted 6 years ago

“Really happy with the product really disappointed in how it was packed for delivery for a quite expensive pair off trainers they only come in a bad around the box which has resulted in the box ripping when I had ordered from other retailers like van Mildred flannes which I think own cruise also the product has been packed in one off there larger zipped bags then wrapped up that would be my only criticism as now my box is ripped thanks Robert shields”

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Posted 6 years ago

“Quality products with excellent delivery.”

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Posted 6 years ago

“Always pleased with purchases from Cruise.”

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Posted 6 years ago

“Looked exactly as it did online. Well packaged and delivered promptly.”

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Posted 6 years ago

“I'm a regular customer with cruise, and this is down to the fact that the description of goods is accurate and I have always recieved a very good level of service and delivery, along with a nice little touch when it comes to your birthday. I would highly recommend.”

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Posted 6 years ago

“Excellent service I had to send a item back for a bigger size and it was replaced within a week would totally recommend cruise fashion”

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Posted 6 years ago

“Very satisfied with this service thank you”

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Posted 6 years ago

“The top i bought was fine however paid for next day delivery did not get it till the following day emailed you about this no reply”

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Posted 6 years ago

“Quick delivery, wide ranges too choose from”

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Posted 6 years ago

“Worried after reading these reviews - however, they kept me informed from the start, delivery was on time and products were exactly as requested.”

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Posted 6 years ago

“I was extremely disappointed. I ordered a pair of jimmy choo trainers and the wrong size was sent due to Cruise’s error. I contacted cruise via email and I got no response. I then had to return the shoes at my own cost £11 special delivery for an exchange. I am a regular cruise customer and have found this experience very disappointing.”

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Posted 6 years ago

“Love Cruise. Great selection,prices & special offers. Very quick delivery. What more can you ask for. Brilliant!”

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Posted 6 years ago

“Fast delivery, can’t fault the service.”

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Posted 6 years ago

“Unfortunately the top I order still had the security tag on, so I had to return it. As this was a gift for a birthday, by the time I received it back the date I needed it was was past!”

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Posted 6 years ago

“Was a bit unhappy with recent order, came quick and on time however I feel like when paying £750 for a pair of trainers it should come packaged more professionally. To receive a Louboutin box literally in plastic in the mail just doesn’t really cut it in my opinion. To not even receive the cruise zip dust bag that I’ve received many times before was a bit disappointing as this was a gift.”

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Posted 6 years ago

“Alles ist perfekt”

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Posted 6 years ago

“Very easy to do business with cheers”

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Posted 6 years ago

“Cruise both as a shop and online I love! The staff are always super helpful and attentive. I will miss the shop when it shuts in Belfast.”

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Posted 6 years ago

“Great service and my order came very quick . Item I purchased was great offer and very good quality”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,541 reviews