CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,537 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast & efficient service & items arrived in pristine condition very happy with my purchase”

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Posted 5 years ago

“Too much defect in the garment，I don't think It's a new cloth”

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Posted 5 years ago

“Shopped at cruise for a number of years and always had a great experience. 5*”

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Posted 5 years ago

“My first time with that retailer. Extortionate delivery prices. Time for returning goods: the cheapest paper label to attached to my parcel and I am supposed to cover the costs of returns. Absolutely disappointing of how much different this is from very basic and cheap retailers and the way the business worked for many UK ones. I am returning all and would not be returning as the level of customer service is appalling. Even on a sale you cannot justify ripping off customers for deliveries of £7 and no costs covered for returns in days when people can only shop online! Would not recommend Cruise Fashion. Its a shame I cannot five you 0 stars.”

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Posted 5 years ago

“Excellent service as always.”

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Posted 5 years ago

“Very fast delivery and nice product at a great price. Superb shop.”

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Posted 5 years ago

“First time I’ve shopped from Cruise online. Very impressed with Website, goods Selection of clothes and delivery service! Will definitely be a Cruise customer from now on. Thanks again!”

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Posted 5 years ago

“Would recommend to anyone Nice jacket, fits well, will shop there again”

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Posted 5 years ago

“Good service, fast delivery. Howveer spent money on next day delivery and was informed a friend who did standard delivery got their item the next day also. I spent extra money when they didn’t have to which isn’t fair at all imo you may as well remove the option.”

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Posted 5 years ago

“Amazing deal well packaged and quick delivery”

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Posted 5 years ago

“Shocking, sent wrong order with a product that was £30 cheaper than original order. Then I sent it back which cost me £7.50, only to be told it is out of stock and I am to get a refund, which will result in overall being out of pocket for a mistake that was not my own. I then emailed detailing about my loss which was completely ignored, not happy and not impressed.”

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Posted 5 years ago

“There was a system error that resulted in one of the items ordered being the wrong size. I realised as soon as I received the order confirmation. I sent 2 messages asking for my order to be cancelled if the correct size was not available but have not heard back. The order was received with the wrong sized item which now has to be returned.”

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Posted 5 years ago

“Great service delivered quickly”

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Posted 5 years ago

“Everything was perfect, thank you for fast shipping, that took less than a week. Definitely will order more.”

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Posted 5 years ago

“Excellent prompt service!”

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Posted 5 years ago

“Fantastic service and very prompt delivery”

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Posted 5 years ago

“Really good service don’t mind ordering online at all but delivery is a bit expensive”

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Posted 5 years ago

“Absolutely outstanding service, quality of clothes and quantity of designers and choice. I’m personally blown away by some of the offers!”

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Posted 5 years ago

“Excellent delivery: next day and on time.”

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Posted 5 years ago

“Quality service and gaments”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,537 reviews