CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,537 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No doubting the quality of clothing provided from the chain . Have done really good deals on during sale times . Unfortunately what let's them down is the unnecessary postage charges incurred on any purchase , prob a direct result of greedy Mr Ashley”

Helpful Report

Posted 5 years ago

“Fabulous service. Excellent range of products. Highly recommended”

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Posted 5 years ago

“Order an two items from the cruise online, a hat and a t shirt. I used the FF20 discount code, but when processing the order the discount wasn’t in use. I contacted them about refunding the money as two which an customer service advisor lied to my face and stated that the code wasn’t ready at the time to be used and that’s why I hadn’t received my discount. I replied to that saying that I have a screenshot of the items in my basket before I purchased it (which I do have) and the price was discounted, which proves the advisor lied. She then went on to change her story as to why they couldn’t process this refund, I stipulated that I wanted to have this escalated as I had lost confidence in the advisers ability to do so. She then went and said that the only way to get my money back to return the items and buy them again with the code (which isn’t feasible due to me being a vulnerable person due to the CIVID-19 situation). She then closed of the case as completed without even trying to rectify their mistakes or her lies. I would strongly recommend to anyone who thinks about shopping at frasers group (cruise, house of frasers, flannels) to rethink. The customer service is appalling.”

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Posted 5 years ago

“Genuine products and quick delivery”

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Posted 5 years ago

“Fast and reliable”

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Posted 5 years ago

“Exellent service again from cruise and DPD.”

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Posted 5 years ago

“I have not received my order. No dpd courier has knocked on my door and not order has been recieved myself or any of my family members. I have also checked with neighbour's but they have also not got my order.”

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Posted 5 years ago

“I am really happy about everything! Very fast shipping!”

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Posted 5 years ago

“Cruise fashion or flannels has an amazing range of high end designer products to choose from. And the prices are very competitive with the likes of bicester village etc. However thier returns policy is appalling!!! Such a big company and how can you not have a free returns scheme with any courier company? Just appalling!!!!”

Helpful Report

Posted 5 years ago

“Sent me wrong T-shirt that was £30 less than what I paid for.”

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Posted 5 years ago

“Ordered a T-shirt online and although the correct product codes were on the T-shirt it wasn’t the one advertised online.”

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Posted 5 years ago

“Incredible service. Ordered on the afternoon, and it arrived the next day.”

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Posted 5 years ago

“Excellent as always!”

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Posted 5 years ago

“Good range of items on offer and competitive prices. However having ordered online for delivery I was very disappointed at how my item (stone island over shirt) was delivered: in a plastic bag, thrown on my doorstep, on a cracked hanger. Not ideal when gifting.”

Helpful Report

Posted 5 years ago

“Order number CRUS40000060395094 I ordered an item which must of been a children’s size cap which was not mentioned in the description and to return the item this cost me money, you would think free returns would be included like other successful retailers. My order was refunded however they did not take into account the £6.99 delivery I paid for. I am very un happy with this service, the customer care team are also very ignorant.”

Helpful Report

Posted 5 years ago

“I brought a Calvin Kline jumper that was a medium and it was massive and when I say massive it was like it was for a XL And it said in the jumper printed a medium,I’m disappointed in my purchase due the that reason”

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Posted 5 years ago

“Last item had holes in it”

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Posted 5 years ago

“Bought online and it was easy, good choice and quick delivery.”

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Posted 5 years ago

“Ordered tops for sons birthday great service again thanks 😊”

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Posted 5 years ago

“Good selection of luxury goods.”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,537 reviews