CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,537 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and efficient delivery despite being an international delivery amidst of a pandemic.”

Helpful Report

Posted 5 years ago

“Easy. Fast. Quick delivery in time of disaster as it is!”

Helpful Report

Posted 5 years ago

“Case number 83323. I had a shockingly bad experience with your Customer Services team, when I was sent the wrong item. The company did not even acknowledge that they had sent me the incorrect item, despite the fact that the item I received - a Men's Pyrenex Jack Logo Cap - is not even available for purchase on the Cruise website. A Junior Boy's version of the Jack Logo cap is available, but not a Men's version - it was the Men's version I received. My actual order was for a Men's Pyrenex Mike Logo cap, but because on the order confirmation it stated Jack Logo and that is what I in fact received (incorrectly), the Customer Services Rep - Chloe - kept reiterating that as I had received what was stated on the order confirmation, it was the correct item I'd received, and refused to accept that it wasn't even available to purchase on your website. Not only that, she kept repeating that I had to go to the trouble of returning the cap, even though this was the company's error not mine, and refused to acknowledge my concerns about risking my health to go to a post office to do this, in the current climate with the risks of contracting coronavirus. I do not see why I should have to do this, given that it was the company's error not mine - there was no acknowledgement of this point either. I'd like a senior manager to have sight of this, as I am an extremely unhappy customer. I just want my money back now, as clearly there are serious issues with your systems if you can send me an item incorrectly that isn't even for sale on your website. Finally, I even offered to send a photo of the incorrect item, but there was no acknowledgement of that offer either. Thank you, Victoria Grant”

Helpful Report

Posted 5 years ago

“Hi I bought trainers but the box was in terrible condition and the delivery man tried to give it to next door but as I had the delivery time so was able to watch for the delivery and had to go out to stop him apart from that was happy with the trainers just a shame about the box as I keep my trainers in the boxes meany thanks”

Helpful Report

Posted 5 years ago

“Very satisfied with the service Cruise provide. Have ordered many times and have never had a problem, would highly recommend.”

Helpful Report

Posted 5 years ago

“Goods delivered very promptly considering the current circumstances. Competitively priced for what I was looking for. Website easy to use.”

Helpful Report

Posted 5 years ago

“This is the first time I have bought clothing from on line . I normally go in store. But l can say that the service I have received has been excellent. From ordering to the delivery.”

Helpful Report

Posted 5 years ago

“Not received parcel on the day I was supposed to and no update or reply from customer service.”

Helpful Report

Posted 5 years ago

“Very happy with Cruise, my delivery came the next day with no hassle.”

Helpful Report

Posted 5 years ago

“I ordered some clothes and forgot to use the 20% FF20 code. I contacted customer service and asked if it could be put on at their end. It took 4/5 days for them to get back to me and under the recent circumstances I appreciate that but they have said they will add the discount. Happy”

Helpful Report

Posted 5 years ago

“Even though we are experiencing this terrible virus I was kept updated regarding my order. Very impressed”

Helpful Report

Posted 5 years ago

“Absolutely terrible I received the wrong t shirt and I have been trying to contact you guys for 3 days but still no reply.”

Helpful Report

Posted 5 years ago

“Always enjoy looking on cruise for designer wear top names at good prices”

Helpful Report

Posted 5 years ago

“I ordered a pair of trainers when I Received my order I opened it and to my horror there was only one trainer in the box it's taken me six days of emails to get a response from cruise no apology just we'll get dpd to pick your item up great customer service I don't think so”

Helpful Report

Posted 5 years ago

“Shocking that you get charged for postage after spending over £500”

Helpful Report

Posted 5 years ago

“fast in delivery which is sooo good”

Helpful Report

Posted 5 years ago

“Jackets were a lot thinner than I expected but more disappointing was that both the T-shirts arrived with the security tags still on them. How am I supposed to remove them?”

Helpful Report

Posted 5 years ago

“Great service, quality product”

Helpful Report

Posted 5 years ago

“Very disappointed that I received a garment that was soiled. Also not happy that I had to spend over £11 to return items registered post. As I had to pay delivery it should at least be free returns.”

Helpful Report

Posted 5 years ago

“Quick delivery and well packaged. Thanks”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,537 reviews