CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No complaints, well packaged :)”

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Posted 7 years ago

“Top came well wrapped up and really good fit and in sale too .”

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Posted 7 years ago

“High end prices low end service pay for returns etc etc etc wait ages for proper size items to get returned back.”

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Posted 7 years ago

“Good! I always use Cruise.”

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Posted 7 years ago

“Fast efficient service”

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Posted 7 years ago

“The sizing of the items was really of. I wear a 7 in nearly all my shoes. I ordered a size 7 in 2 pairs and the were massive. The others were too small and I had to return all 4 pairs of shoes. This was very expensive. I sent the item insured and next day delivery. The item were signed for Thursday ( it's Friday evening now) yet I have not received an email to say they have been returned and that a refund is being processed or alternative size are alvailable as I requested. I would have expected better correspondence from the company. I would think twice about ordering again due to this experience.”

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Posted 7 years ago

“Great shop,great service...”

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Posted 7 years ago

“Having looked forward to my order arriving, I was left very disappointed when I unpacked the Tshirt I had purchasd as a gift for a friend to wear at his mums 75th Birthday celebation that weekend turned out to be underwear and not a T shirt as described in all its glory on their Website. I was most upset and disappointed. I now have to take more time out of my day so that I can return this item due to their false internet item description. If it had said the item was underwear, I would have in no way purchased it. No gesture of goodwill or a sincere apology for the inconvenience caused.”

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Posted 7 years ago

“Fast shipping,original item,great packaging++++”

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Posted 7 years ago

“easy to view site quick ordering and prompt delivery”

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Posted 7 years ago

“Cruise may be ok but whilst you continue to us dpd for deliveries I may never order again”

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Posted 7 years ago

“Great ordering service and updates as to when package would be delivered very happy”

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Posted 7 years ago

“Not having an option to collect in-store is not acceptable and to charge an additional £6.99 for delivery is ridiculous. Will definitely not be ordering online again.”

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Posted 7 years ago

“Clothes are fab but don’t understand why it’s £6.99 delivery when it’s DPD which is used by most shops for about £3-4 and the items cannot be returned in store which equates to a further £4 to return. £11 overall to receive and return something which didn’t fit - not the best service!”

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Posted 7 years ago

“worst service ever”

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Posted 7 years ago

“Hello you have charged my card for the total value of the order CRUS40000049216055 amount 2194 euro, but you didnt deliver one product VICTORIA BECKHAM Daisy Midi Dress 65103144350 Colour Black/Red Size 10 (S) I request to immediatley be reimbursed for the value of the dress not delivered amount 430.80 euro. More you have issued invoice no 76991088 where the value of the goods delivered is 1747.20 euro, and the dress missing is not invoiced!!!”

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Posted 7 years ago

“Very delayed email response and calls are always busy tried several times to ring but minimum 10 mins wait”

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Posted 7 years ago

“Arrived quickly with several updates by email and phone, very happy with the item”

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Posted 7 years ago

“Simple. Excellent as always.”

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Posted 7 years ago

“Great choice and quality, brilliant sale. Not sure why clothes are delivered in a Flannels bag though?”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,540 reviews