CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was received within 3-5 working days. Having been a Cruise Fashion customer for the first time I was impressed with receiving my order as expected. Definitely recommend them!”

Helpful Report

Posted 6 years ago

“Good service but it could be improved with free returns”

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Posted 6 years ago

“No problems other than the delivery company you used left the package on top of our blue bin ( wouldn't have minded if they had put it in the blue bin out of sight ) when I had asked for it to be delivered to our neighbour, as I knew we were going to be out. Luckily it was there when we arrived home , no problem with Cruise.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Sent a Hugo boss tshirt back that I brought from you because it wasnt suitable. Asked for a refund and never received it. Poor”

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Posted 6 years ago

“Hi, Just a quick question, the sweatshirt I bought cost me £200 but on opening the package the tag said £190. Why is this?”

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Posted 6 years ago

“After spending £150 on a Vivienne westward shirt then have to pay a £5.99 delivery charge ridiculous.”

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Posted 6 years ago

“Everything I've ordered arrives on the exact day they've said.”

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Posted 6 years ago

“Poor may seem a bit unfair but let me explain. Purchased a number of items via Cruise sale (outlet). Opted for next day delivery at £9.99 as the week delay for £3 less was less preferred. Bought more than 1 of same style/pair for size, so I knew there would be at least 1 X returned item. As it was I returned a couple of items. Before doing so, I asked my local store in Glasgow (who also stocked the items at same sale price!) if I could return to the store. They said no I couldn't. So paid a further circa £15.00 to return the unwanted items when I could have taken to store as I had a purchase to collect in store anyhow! Very disappointing and makes the sale less appealing given the unnecessary shipping costs. Definitely won't be buying from Cruise online again and given current sentiments, may avoid this retailer altogether.... Plenty of alternatives for retailers aspiring to deliver an improved customer experience. Disappointing Cruise.”

Helpful Report

Posted 6 years ago

“Over priced delivery”

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Posted 6 years ago

“I order a lot on line and this is one of the best sites and delivery is so quick”

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Posted 6 years ago

“Excellent quality excellent design excellent delivery time , lovely garment & universal size wise as in you can make extra holes in if need be- would recommend buying Vivienne Westwood orb belt £145 one”

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Posted 6 years ago

“Quick delivery and items as described, great service.”

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Posted 6 years ago

“Clothing always well packaged and fast delivery. Easy to use Web shopping”

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Posted 6 years ago

“easy website to find the product your looking for.”

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Posted 6 years ago

“Nice collections”

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Posted 6 years ago

“Great choice of clothes,very prompt delivery.”

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Posted 6 years ago

“Excellent service and a equally good returns policy.”

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Posted 6 years ago

“Last order i will be placing with you Jacket not as described with a logo on the sleeve not shown in a picture Zipper was too small even though its same make as jacket and same as other boss items I have Postage not far too expensive and paying to return items is also now an issue as most companies do it free 10 pounds postage just too look at an item or try it on Regards David”

Helpful Report

Posted 6 years ago

“Excellent service,sizing spot on.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,535 reviews