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CRUISE Reviews

3.9 Rating 11,541 Reviews
70 %
of reviewers recommend CRUISE
3.9
Based on 11,541 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read CRUISE Reviews
Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 8th March 2026
Christine Mitchell
CRUISE 1 star review on 19th December 2025
David D. Williams
CRUISE 1 star review on 20th March 2024
Paniz
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
49
Anonymous
Anonymous  // 01/01/2019
I have been a patron with cruise for the last 10 years I have always found the staff to be excellent and the deliveries prompt. Would recommend the store to all
Helpful Report
Posted 8 years ago
Rapid delivery! Very impressed
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Posted 8 years ago
Products were 100% and the quality 100%
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Posted 8 years ago
Great service and product
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Posted 8 years ago
Always efficient from start to finish, favourite place to shop for designer labels
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Posted 8 years ago
I love my shoes and when shopping in store the customer service was amazing.
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Posted 8 years ago
Fast delivery, quality items at discounted prices
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Posted 8 years ago
Great Service all round
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Posted 8 years ago
it doesn't matter how much I buy , there's always something else I want
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Posted 8 years ago
Perfect packaging, shipping fast, great!
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Posted 8 years ago
Service good
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Posted 8 years ago
very happy with my item. the on line shopping was easy. my only thing i wasn't happy with is the p&p bit on the pricey side.
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Posted 8 years ago
Very easy site to order from very efficient and well organised.
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Posted 8 years ago
Great selection of designer clothing. Fast delivery. The item I ordered was too small so I exchanged it which was swiftly done
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Posted 8 years ago
Have shopped with cruise numouruos times before and no complaints at all also sister companies flannels and van mildert with same results even when returning goods
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Posted 8 years ago
Great service from start to finish and kept me updated
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Posted 8 years ago
Trainers were less than half price and delivered to the highlands in less than two days which is rare.
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Posted 8 years ago
Great delivery time and products
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Posted 8 years ago
Easy to order kept up to date on despatch item was a stoneisland wool jumper which was packaged in a cruise protective bag delivery bang on time , perfect 👌🏻
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Posted 8 years ago
Always good
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Posted 8 years ago
CRUISE is rated 3.9 based on 11,541 reviews