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Cult Beauty Reviews

1.8 Rating 306 Reviews

20 %

of reviewers recommend Cult Beauty

Company Reviews

1.8

Based on 306 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

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Cult Beauty 1 star review on 29th September 2023

Cult Beauty 1 star review on 13th February 2023

Cult Beauty 1 star review on 27th December 2022

Cult Beauty 1 star review on 17th September 2022

Cult Beauty 1 star review on 17th September 2022

Cult Beauty 1 star review on 4th August 2022

Cult Beauty 1 star review on 23rd July 2022

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks like I am having similar issue to all customers who are reviewing Cult Beauty. I used to order from them regularly and it was great. Last two orders were undelivered, tracking details provided were not working ( I suspect these orders were never sent actually). Received a refund for the first one, awaiting second refund. I found it hard to believe they actually send these orders were sent out. This used to be a good place to buy from but now it is appalling.”

Posted 2 years ago

“I paid €18 for express delivery (1-2 days). I received an email saying the due to glitch my order wasn’t processed properly so it didn’t ship until day 5 which was too late for Christmas. I emailed to get a refund for the €18 but the customer service is abysmal. Horrific company to deal with - avoid at all costs.”

Posted 2 years ago

“Terrible service. International shipping is horrendous. I have a package that's been "in transit" for 23 days now and all their customer service tells you is to be patient. Ridiculous! Shipping prices have increased but you're basically paying to receive nothing. They also charge UK tax for International purchases which I'm pretty sure should not be allowed.”

Posted 2 years ago

“They don’t deliver the package and later they refuse to refund. I had to contact the Bank and file a dispute, what a mess!!!! Avoid at any coast.”

Posted 2 years ago

“Missing order with Hermes, replacement package was sent out 7 days later, minus 2 items (I was not told it would be minus 2 when sent). I asked (via delayed messages...there's no customer service phone number) when my other 2 items would be sent. Was told within 48 hours. Two weeks, and about 20 useless messages later, I just want Cult Beauty out of my life now. Will never use them again, and I was a regular customer. DO NOT PUT YOURSELF THROUGH THE STRESS OF THEM.”

Posted 2 years ago

“Terrible service Two lost orders Promised replacements when finally received a response Replacements not forthcoming Order no’s 354079719 and 354034167”

Posted 2 years ago

“Gutted my dismal service. These people are like total robbers and I can't understand how they get away with it? You just go round and round in circles with their non existent customer service who promise to get back and never ever do. Ordered advent calendar (over £200) 3rd November, had a right week of it with Hermes saying they couldnt access the Geo Fence, then had tried but I wasn't home (they hadn't I was home all day and anyway I had left instructions for it to be left in the porch) and then finally on 11th November at 8.49pm it said they would deliver that day and at exactly the same time 8.49pm it said it was delivered and the same thing happened to someone else in my village with the same item from the same Company. Cult insisted that I fill in a form sent by PDF not word so was difficult to get that sorted. They said Hermes insisted on it before investigating. It is now 7th December, I have no present, no refund and everytime I contact them they promise they will look into it and don't hear anything back until next time I contact them. No contact phone number for them. Please do not waste your money as I have done.... or your time. Never been treated like this by any company before in my life.”

Posted 2 years ago

“I've been waiting for over three weeks for my products....now I'm not sure if the website is legit or not....”

Posted 2 years ago

“I've been waiting for my deliveries for more than 30 days . No explanation from Cult Beauty. I can't even find mailing address to mail them.”

Posted 2 years ago

“no parcel received, no refund received and I have chased them literally every day. This used to be a good place to buy from but now it is appalling.”

Posted 2 years ago

“No invoice in packaging so difficult to find out how to return appalling customer service never again”

Posted 2 years ago

“I've been waiting for my deliveries for two weeks now - both of which keep getting delayed by Hermes. No explanation from Cult Beauty who emailed me saying it was delivered but Hermes says it's not! Zero response from them. AVOID. Am trying to get my money back.”

Posted 2 years ago

“Appalling service and delivery. Hermes said out for delivery then status suddenly changed to delayed and that's it, been in a loop of delayed, then at depot, then delayed ever since. Hundreds of pounds. Thankfully with Klarna so have reported via them. Tried to cancel and got no where, and the customer service just posts the same message over and over that nothing they can do. Will never order from them again as all of the past 4 deliveries have been the same with only 50% of them ever arriving and had to get refund via Klarna. Annoyingly they are the only stockist of what I wanted.”

Posted 2 years ago

“My parcel still hasn't arrived as still with Hermes after 1 week!!!”

Posted 2 years ago

“Order never arrived, unable to contact by phone, message said they don't answer the phone! The email they give send a response saying nobody monitoring the box contact via Web chat, web chat offline, very convenient!!!! DO NOT ORDER OF THIS COMPANY, luckily i paid by paypal so got my money back through them, otherwise would still be waiting for my order and £27 worse off.”

Posted 2 years ago

“Avoid this trash place at any cost. Never got my order, also after being multiple times in contact with the customer service they told me after a month (7-8 times they told me they are sending it) that my item is out of stock and the item they tried to send me is gone somehow. What a joke”

Posted 2 years ago

“Items not delivered after first attempt and I wasn’t home. No attempt at redemuvery. No response from either Hermes or Cult Beauty. I would avoid them like the plague - rubbish service”

Posted 2 years ago

“Would have been no stars. Delivery of my item has given me mental health issues this week. Finally after 3 cancelled slots on 3 separate days, I got notice that it arrived not at a time slot that was given. I was in the office but could see a pic from Hermes that it was on my doorstep (not my safe place) I rushed home and of course it was not there and they’re making it difficult for me to get money back I wish I’d read these reviews before ordering. Very angry at this time wasting company.”

Posted 2 years ago

“Disgusting company. I returned 4 pillowcases 3 of which I didn't even take out of the boxes. They said they were damaged!!! Trying to get a refund for 3 unopened pillowcases and one which I had taken out of the box and folded up carefully was like trying to get blood out of a stone. I would NEVER order anything from them again. And if you happen to read this review before ordering from them please note there reviews on their site are monitored and only put there BEST reviews on there. THEY ARE THE WORST COMPANY THAT I HAVE EVER PURCHASED FROM WITH ZIRO CUSTOMER SERVICE.”

Posted 2 years ago

“Utterly appalling service. Several high value parcels just “disappear” 🤔 and nothing gets done. Why a high end company like this uses Hermes - god knows - but the combination is utterly toxic! Useless Customer Service as well - never reply! AVOID!!”

Posted 2 years ago

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Cult Beauty is rated 1.8 based on 306 reviews