Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,493 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 9th September 2025

Derek Heaven

Currys 2 star review on 6th September 2025

Williams David

Currys 1 star review on 4th September 2025

Stephanie

Currys 1 star review on 3rd September 2025

Uniquerecoveryfirm(AT)Gmail...com

(Lucas) Paradigmrecoveryfirm (AT) Gmail.....com

Currys 1 star review on 31st August 2025

Alexis Jose

Anna

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There's this common belief that stolen Bitcoins can not be recovered. It is totally false as I have personally just recovered my stolen bitcoins with the help of Backendrecover at Rescueteam doot C o m”

Helpful Report

Posted 2 years ago

“Washing machine broke for the 3rd time ,engineer out straight away ,it was just the belt......it was out of stock for 3 week ,I rang back to complain that I'd had no washer for that time an I couldn't understand why it was still out of stock....just take one if one in warehouse.....lady told me I'd have a replacement in 5 days rang back after 7 just to be told belt out of stock 😤😤😤😤then demanded speak to their boss I was told I'd get a voucher which I did but no way was doing it in line went straight to Northwich store where a lovely lady called Denise sorted everything out for me an my washer was delivered next day by ace delivery team .......never again will I do it in line or over the phone .....I'm heading to Northwich store an see Denise ....keep hold of her Currys she a star ⭐⭐⭐⭐⭐”

Helpful Report

Posted 2 years ago

“I really didn't want to even give it 1 star been given the run around over my TV which is only just being 7 month's old was taken from home for a simple repair in which it got damage in there transit so they have admitted it's there error been told lie's upon lie's been told I will get a voucher to re_buy item but where's is my voucher !! Utterly disgusting I was warned not to use Curry's what a sham I like to say more grrrr😡😡😡”

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Posted 2 years ago

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Posted 2 years ago

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Posted 2 years ago

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Posted 2 years ago

“Disgustingly poor experience. Ordered a washing machine in advance of my newborn arriving and told 10-21 days for delivery. Called them after 21 days and they can't find the order despite having an order number and email confirmation. Escalated, complained and 5 calls later no response or call back. They even suggested on one call to cancel the order and reorder at the current higher price!? I've checked and it's in stock ready for delivery this week but at £150 more than when I ordered it. We have a 2 week old baby with no washing machine!? They can't honour the original deals so are cancelling orders left right and centre. Just check @currys on twitter - tonnes of complaints. They are taking orders at lower prices and then cancelling them. This is fraud. I order things from Currys on behalf of clients and we have spent £1000s with them. All orders have been cancelled and we're taking business elsewhere.”

Helpful Report

Posted 2 years ago

“They do not even deserve one star. My laptop was sent off for a simple fault only for it to return not repaired and scuffed like it had been thrown on the floor. It was then sent off again to be fully repaired and to be sent to my university. The adress change was confirmed on three speperate ocassions for it still to be sent to the wrong place and supposedly there was nothing they could do about it.”

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Posted 2 years ago

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Posted 2 years ago

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Posted 2 years ago

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Posted 2 years ago

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Posted 2 years ago

“NewHorizons has been quite helpful to me after I ran into fake agents. They helped me recover every single coin ($56,000 worth of bitcoin) that was scammed by Nixon exchange, a cryptocurrency trading company I invested my bitcoin with. If you find yourself in a similar situation and need your money back, you can reach out to them " NewHorizons001 at A0L d0T CoM "”

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Posted 2 years ago

“My credit score was 450 a few weeks ago, being at my job for over 3 years with a steadily increasing income, but can’t get approved for a mortgage loan because of negative items that are from 6 years ago. A friend of mine recommended me to a credit specialist that raised my credit score to 780 in less than a month. File your reports: New Horizons 001 at AOL dot com”

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Posted 2 years ago

“Worst customer service team for such a large company. Customer advisers do not log information on the system correctly. They fail to call back when they say they will. Avoid at all costs”

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Posted 2 years ago

“We purchased a kettle 36 days ago and the inside filter has fallen out. We can't get it to go back in. I asked what we could do and was told that they would send a repair man to our house to try to repair it. I send that is not good use of resources for a £20 kettle. The agent then agreed and arranged a replacement. I asked what the process was and was told that we take our kettle back and when it is received in their warehouse the replacement will be sent out, so we then have to return to the tore to pick the new one up. How overly bureaucratic and environmentally poor. I will make purchases from Argos or other suppliers in future. Shame on you Currys.”

Helpful Report

Posted 2 years ago

“Non existent customer service. Faulty cooker delivered and due to some very tight time constraints, (long story)I went and brought a replacement so that my electrician could wire it in and get us going straight away. I thought, no problem I'll sort the return & refund tomorrow. Several places on their website & their T&C's said I could return to a store. As I had literally nowhere to store this item while awaiting a lengthy collection process, I put in in the car and took it to my local store. The manager was really unhelpful said I couldn't return to store. So I left it with them anyway as I couldn't take it back. Then the lengthy saga of trying to contact customer service to explain where it was and for it to be uplifted. Their email address is no longer in service. The phone service after a lengthy wait said they couldn't help, neither could the online chat service. No one there will give you an email address to put your complaint in writing. They were happy to take my money and all is probably OK if you don't run into any problems. So the faulty cooker is now in your Stratford upon Avon store awaiting Currys to process my refund, which I've been told I won't get. So all I have left is a letter before action followed by a Small Claims through the court system. I have used Currys many, many times before and never have has such poor service.”

Helpful Report

Posted 2 years ago

“On 18 December 2022 I ordered an integrated fridge freezer, with delivery and installation arranged for 20 December 2022. On the day the installer found the fridge was too deep for him to fit and said he often had issues with the specific manufacturer (Samsung). Rather than leave me without a fridge freezer over Christmas as the old one was broken, he left it (with instructions how to turn on in a few hours) and assured me I would be able to order a replacement in due course. Despite his assurances I also called customer services (0344561000 - 14 minutes) at 13:30 GMT, I made it clear what I had been told by the installer, and that the fridge would be used in the interim, and it was confirmed to me that I would subsequently be able to exchange the item for one that would fit. The next day I again called customer services (03445611234 - 24 minutes) at 11:32 to re-confirm the situation and was assured an exchange would be fine. At no point in these conversations was there any mention of the bizarre and frankly baffling policy of replacements needing to be within a 10 per cent price threshold of the original item, although in my case, as it panned out, that was the least of my concerns. Having researched potential alternatives I called again on 29 December 2022 (03445611234 - 43 minutes) at 12:54 explaining I needed to exchange. I was informed that the replacement product I had chosen was outside the 10 percent price threshold for exchanges. This made no sense to me, I tried another product and was told the same thing. I then said I wanted a refund and when it became apparent I had used the fridge freezer (as instructed by the delivery team), I was told it would not be eligible for exchange or refund, effectively leaving me with a £650.00 fridge which didn’t fit my kitchen. As you can imagine this was a highly stressful development considering I had acted on the instructions of Currys employees throughout. I tried to explain my position during this and two subsequent calls (13:48 – 44 minutes 14:32 – 45 minutes) and was met with a complete lack of empathy and no attempt whatsoever to do anything other than get me off the phone. The various operators I spoke to were terse and unwilling to discuss anything outside the ‘process’ despite my situation being wholly the result of actions and advice of Currys. Finally I demanded the installation fee be refunded and was offered that an ‘engineer’ could be booked in to remedy the situation. I accepted this and the visit was booked for 31 Dec 2022 between 12:20 and 16:20. On the 31 December 2022 at approximately 13:00 I tracked the status of the visit online and found the job had been marked as complete at 12:14! This obviously had not occurred. I called at 13:01 to explain this but was placed on hold and then cut off. I called again at 13:06 (50 minutes) and having been put on hold by one operator, only to be picked up by another and starting again was eventually told that despite the job being marked as complete, I would receive a visit on the day. I believe this was a lie designed purely to get me off the phone. No visit occurred that day. Being forced to deal with the situation myself I subsequently fitted the fridge/freezer successfully which means the whole situation could have been avoided with a bit of effort (and less terrible advice) from the original installation team, who I foolishly gave a £10 tip, thinking I had been given a good service. on 3 Jan I recounted my experience to the online chat and twitter DM simultaneously and managed to get the installation fee refunded. I also claimed a price match as the fridge was cheaper at AO.com. Neither of these payments can be considered as compensation. An email sent to the Chief Executive, also on 3 Jan, detailing my experience has not been replyed to. This experience, over the festive period and while suffering from Flu, was highly stressful and took up many hours, and I cannot see a situation where I will use Currys again. It is, in fact, more likely I will go out of my way to inform people of the risks involved of making a major purchase when any problems are ‘dealt with’ by a disinterested call centre based overseas.”

Helpful Report

Posted 2 years ago

“I purchased an Xbox and an additional controller on Currys website on Black Friday, happy that I could get a good deal. It was supposed to be my son's Christmas present. I received confirmation of the order and an order number. A few days later, when I didn't receive any information regarding delivery time, etc. I contacted them. The guy on the online chat said that the order had been cancelled for some unknown reason, possibly having no stock available. I visited their branch in York; the customer service lady could not find my order on the system. She rang their central customer service office, and after a while, she accepted their solution of a refund, without even checking with me!! I didn't want a refund, I wanted my item. She said there was no other alternative and that the refund will be processed in 3-5 business days, indicating that it will most probably take more than 5 business days. She also said that I could complain to their customer service, but she was certain I would get nowhere with my complaint. A refund means that I will have to pay £80 extra to buy the same items elsewhere. This is not the end of the story; nearly a month has passed and I have not even received my refund!!! This ruined our son's Christmas and made me so furious and upset. Currys is a horrible company. I'm addressing Currys: If you don't have stock, why do you take people's money and hold onto it? Is this anything other than charlatanry and fraud? Do you think it's fair to suck up people's little money in the current economic climate with these horrible methods? PLEASE AVOID CURRYS!! Even if you see a good deal, don't trust them and be deceived. I haven't got my money back yet and they don't give a damn about it.”

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Posted 2 years ago

“shocking phone service. overcharged £20 no TV manual, no support, cant call the store. bad bad bad.”

Helpful Report

Posted 2 years ago

Currys is rated 2.0 based on 3,493 reviews