“Not a very good service, took over a month to arrive, half whipped off sticker on the buckle, string wrapped around it has damaged the collar - would not recommend”
“Should have checked TrustPilot before I ordered. The collar I ordered over a month ago still hasn't arrived and they are refusing to issue a refund. Unfortunate as I like to give people the benefit of the doubt but I keep getting the same response every time I email them. Avoid at all costs.”
“I've ordered more than once, never again. Takes a very long time to arrive even when I stated they had a month and after that I would have left my address, and the details are not all correct. Hopeless to deal with. Extremely disappointed. Look for another company if you want any sort of customer service.”
“I ordered a dog collar which stated 2-4 weeks delivery.
After 3 weeks I called to check on delivery and was told that it has not yet been manufactured.
I call again after 5 weeks, 1 week past the maximum delivery time advised, and it still has not been manufactured as yet.
And was told I should receive a tracking number in the next week or 2, if it ever shows up at all.
There should be a law against companies advertising from Australia when an item is coming from overseas.
Now coming from China, with their call centre based in the Philippines, God only knows how long it will take.
It appears I'll need to take it up with PayPal.”
“Very bad experience, do not give this company money!!! they don’t send out tracking numbers & i haven’t got my delivery it has been 5 weeks
DO NOT SUPPORT THEM!!!!!!!!”
“Time to expose custom pet collars!
These collars are NOT made in Australia. Instead made by an cheap chinese warehouse where the collars are $3.50 each! If you really like their collars, message the chinese who actually make the collars below and save your money.
https://cocobuddy.m.en.alibaba.com/productlist.html?wx_navbar_transparent=true&type=search&SearchText=dog+collar&pageType=productList&language=en¤cy=USD&spm=a2706.wapshop.0.0&_aplus_page_enable=true&channel=minisite_a2706.wapshop.43009.i0
I strongly suggest supporting local and getting a high quality and durable collar that will last! There’s good ones on Etsy and Collarluxe.”
“This company claims they are Australian only to find an international transaction fee added! The bank confirmed their bank account is held in Hong Kong! Hence why their orders apparently take 4 weeks and i never received my order! DO NOT BUY FROM THIS DODGY COMPANY FALSELY CLAIMING THEY ARE AUSTRALIAN!”
“The worst customer service I’ve ever revieved hands down.
Placed an order well over a month ago, recieved a package in the post about 2 weeks later containing someone else’s order (not even close to what I had ordered) so I get in touch and they required me to pay for cost of shipping to send to the person who was meant to receive this order. Still no update on my order... never received tracking info etc. days later they finally update me on my order after repetitive emails, courier lost my package?? I don’t believe it.
Got back in touch via email and I’m told it will be priority to be remade and sent to me, now 2 weeks later I still haven’t seen the package and my emails asking for an update are being ignored. this is the biggest joke of a company!”
“This is by far the worst experience I have ever encountered purchasing online. I ordered 3 Dog collars as Christmas presents for delivery prior to Christmas. They arrived in January & were all incorrect. The contact numbers I had provided for each collar had somehow been swapped therefore no longer applied to the specific collars I ordered. The sizes, colours & contact details were all incorrect. It took them 3 weeks to respond to my Email. The phone numbers on their website go nowhere so you cannot SPEAK to anyone. Finally they agreed (via email) to remake my order- that was nearly 4 weeks ago! I am still waiting!! They will not answer my emails & phone contact is impossible. I will be reporting custom pet collars as I have not received my collars or a refund”
“The worst customer service ever. Couldn’t answer basic questions, they never sent my order and when they finally did (because I chased them up so many times via email, Facebook and phone), I only agreed to continue with the purchase because they said they would send a freebie. They didn’t so I asked to post the collar back and get a refund and they just blocked me on social media. I get no response via email or phone.”
“ordered my collar a 2 months ago still waiting. Contacted several times by phone email and social media and nothing. When i do get through on the phone I get hung up on.”
“The timeframe is more than double what they say. Ordered a pet seat and was given a shipping time of 2-4 weeks. Upon calling and emailing with no response I had to make a complaint through fair trading in order to hear what was happening. It is now 8 weeks since I have made my purchase and am told I still have to wait another 2 weeks. I beg you all to not use this company !”
“Wrong sized collar sent in Jan, waited 7 weeks for replacement to be sent, which was the exact same sized collar - again the wrong size was sent. They refuse to respond to any contact either by email or messenger, the phone is never answered when called. Would not recommend, would give 0 stars if I could”
“I ordered the turbo cat scratcher toy. Delivery was much linger than stated. When I enquired, they admitted they order the item from another supplier only when they have other bulk orders made.
The mouse toy on the item I bought was made of real animal fur which is disgraceful. This was not stated on their website.
Won't shop here again.”
