“I would give this company 0 stars if I could. The delivery system is stressful and awful and I think you should absolutely avoid ordering from them - there are many similar companies out there who you could pick from - please do. When they give you a 3 hour window for delivery, that means nothing. My driver showed up 3 hours earlier than he was supposed to (very early in the morning), attempted to deliver and then marked it down as my fault that I missed the delivery. What kind of horrible service is that? The customer service agent tells you very little about why your delivery wasn't done correctly, saying it would be unfair to ask the driver to come back the same day as then he'd have a really long day... but isn't it unfair to expect your customers to re-arrange THEIR entire day and be without the furniture they paid for? I've been told delivery will take an entire week. But the same shambles could happen all over again. The managers refuse to talk to customers on the phone, which is a massive red flag. There was not even a shred of remorse in the customer service agent's voice - just a "meh, whatever" attitude. It felt very infuriating. I have no faith in my piece ever being delivered at this point - maybe they will decide to show up at 4 am next time? Who knows. I will likely ask for a chargeback instead. Please do yourself a big favour and avoid them at all costs.”
“Terrible customer service and communication. Ordered an item to wait 10 working days with nothing arriving. I contacted them, couldn’t help me, didn’t know why it hadn’t arrived. Then get an email an hour later, telling me they’ve cancelled my order as they don’t deliver to my area, even though their website allowed it and even charged me a rural delivery fee. Fine you don’t deliver here but why does it take you two weeks to realise that? Why did you not email me the next day and refund me? Rubbish company. Avoid.”
“Received a table that has been used, customer service has ignored all my emails despite the photos sent over.
I will be escalating this case to small claims court to protect my consumer rights. This is not right for a company to take advantage of consumer.”
“Our order number 52327 burnt orange 2 seat sofa arrived - upon unpacking I discovered a fault with it - my wife emailed daals with photos etc - while waiting for a reply my daughter sat on it only for the bloody leg to break clean off,mounting plate an all - another email with photos to daals - eventually we get a reply agreeing to take the sofa back and this would be done 7-10 days - almost a fortnight later and this still has not happened - further emails have gone unanswered and good luck getting to speak to anyone - I’m now left with no option to pursue it legally.
Avoid this shambles of a company at all costs!!!”
“I ordered a shoe storage bench, the delivery time was really good but received incorrect item. I have tried phoning no-one answers. Have sent two emails no response. Have incorrect, useless, package sitting in my living room waiting to be collected. Someone please respond to my email or pick up the phone!!!”
“DO NOT BUY FROM THIS COMPANY!! They are totally inept. I bought a chair, it arrived with wrong parts. I complained, they sent me more wrong parts. I complained again, they sent me MORE wrong parts. I asked for a refund, they said I needed to BUY packaging to return their useless rubbish item?! Absolute joke.”
“When I moved six months ago, I wanted to purchase a quality piece of bedroom furniture that would last. I could have easily found something cheap that would work in the short term but that wasn't what I wanted. I spent double the price to purchase from Daal's because they provided a 12 month warranty among other things. I wasn't impressed with how long the assembly took but I again thought it would be worth it.
After 5 months, my bed frame cracked at the headboard in a way that is both unsightly and structurally vulnerable. I reported this to Daal's since this would obviously be covered under the warranty. Instead of honoring the warranty they tout on their website, they took eons to respond to my emails only to blame me for their faulty product. This shows their poor customer service and lack of faith into their cheaply made, overpriced products. Stay away from this company, you'd be better off buying from Ikea or Wayfair.”
“Scamners, no phone contact try the number on their website. Emails unanaswered or just standard pasted replies. Use paypal if you risk buying here. It took me three months to get my money back. They are a joke so I would avoid them.”
“Hands down the WORST customer service I have ever endured. PLEASE believe the terrible reviews and save your money! If I could give no stars I would. This fraudulent company will take your money and then IGNORE you.”
“Why can't I submit ZERO stars?! It's what they deserve! I'm still waiting for a reply from countless emails that I've sent them regarding a damaged chair they sent me. I've asked for a refund but they won't even acknowledge me. I'm now going to my bank to see if I can have the funds reversed. AVOID DAAL'S AT ALL COSTS!”
“Very bad company. Would not recommend to anyone. Received two weeks ago my table with a missing leg. Customer service has not responded to any of my emails. Not one single response. The package is standing in my living room and I cannot do anything with it. Also no refund. Terrible company. My next step will be reporting to financial ombudsman as the company completely ignores my emails.”
“Don't use this company! No customer service at all. You can't phone them as you need an extension number to get through so I am unable to return faulty goods or get a refund. I took delivery of a nest of tables not only were the tables a different colour than advertised but there is puncture damage to the top of one of the tables. I have emailed three times and provided details through the return of faulty goods link on the website and have received no communication at all well beyond your company’s stated response time.”
“Cant leave 0 star. Worst customer service I have dealt with. Desk I bought cane with a wrong part meaning its impossible to built. Been waiting since start of January for a reaolution. Customer service seem to believe asking to send the part we need is an impossible ask. Inital resolution given was if we wanted £20 off the desk to keep it. Keep a pile of wood. What a joke. No response now to emails and got told 30 workong days for a pick. Which once picked up we should contact the company to advise its been picked up. Absolutely fried minds working for them.”
“This company does not publish negative ones. To quotre from their customer service email "we have made the decision not to publish your review as the feedback given is unfounded as there is no fault with the product provided it just simply did not live up to your expectations. We are within our rights to do this." Dishonest, dishonourable. Avoid.”
“Shocking customer service and poor quality products
Shocking customer service, item was purchased just before Christmas for a January birthday, on putting this together every piece had damage or had cheaply done paintwork. I emailed the company to raise this and was told it was too late, it was a day passed the 30 days even when I pointed out this was faulty and damaged they would not do anything, no part refund or exchange offered. Very poor quality products and even poorer customer service.”
