“Worst experience EVER. Sent me a chair without a single part to put it together and no manual. They THREE weeks later sent me the wrong parts. THREE weeks later they say they don't have the parts and I need to RETURN the item to them. I'm disabled so I can't and have had to put in a chargeback request after many months of PAIN I soon hope to get my money back for the broken, awful monstrosity that is in my garden taking up space. DO NOT BUY FROM THEM!! Scam artists through and through.”
“Sent faulty goods and refused to replace. Promised (lied) more than once that customer service were investigating and replacement goods were on their way. Still waiting”
“I have never received such bad customer service before. Our garden set arrived on 3 June. One chair had incorrect holes fitted, which meant the chair couldn't be put together. It's now 21 July, and we still do not have a chair we can out together, yet we paid the prize of a full garden set. In between 3 June and 21 July we must have sent 20 emails and made numerous calls. Both are hardly answered, which is nothing short of plainly rude. Apparently three replacement chairs were sent to us, but DHL lost all of them (why Daals would use them if they lose so many items is beyond me). Then finally last week we received a replacement chair and swapped it for the faulty one, including the cushions (as I was told to include the cushions). Upon opening the box, there were no bolts to put the chair together and nu cushions. This is now a week ago and again we have received NO responses to our many emails, even those with the subject line of 'please respond to our email' Outrageous customer service. Steer away from this company.”
“Awful company! Do not order from these people! Ordered on 21st June turned up a few days later,order wasn’t on the van! Then was out for delivery again on the 8th July never came as driver ran out of time! Never heard anything so ridiculous! Kept ringing for updates took ages to get through to anyone! 3 people said they’d ring me back,no one did! Then was told it would be delivered on the 16th,surprise surprise it never arrived! Called them again to be told it was the 17th but then 5 minutes later was told it was out of stock and wouldn’t be back in stock for 8 weeks! Cancelled my order to have a call later that afternoon to say it would be delivered on Monday! Erm no Iv cancelled my order this morning and where have you magicked a bed up from that’s not in stock and won’t be for 8 weeks??? Then the poor delivery driver turns up today (19th) to be turned away as Iv cancelled! No communication what so ever! Iv never known such a shambles of a company! Sort it out DaAl’s!”
“I would give this company 0 stars if I could. The delivery system is stressful and awful and I think you should absolutely avoid ordering from them - there are many similar companies out there who you could pick from - please do. When they give you a 3 hour window for delivery, that means nothing. My driver showed up 3 hours earlier than he was supposed to (very early in the morning), attempted to deliver and then marked it down as my fault that I missed the delivery. What kind of horrible service is that? The customer service agent tells you very little about why your delivery wasn't done correctly, saying it would be unfair to ask the driver to come back the same day as then he'd have a really long day... but isn't it unfair to expect your customers to re-arrange THEIR entire day and be without the furniture they paid for? I've been told delivery will take an entire week. But the same shambles could happen all over again. The managers refuse to talk to customers on the phone, which is a massive red flag. There was not even a shred of remorse in the customer service agent's voice - just a "meh, whatever" attitude. It felt very infuriating. I have no faith in my piece ever being delivered at this point - maybe they will decide to show up at 4 am next time? Who knows. I will likely ask for a chargeback instead. Please do yourself a big favour and avoid them at all costs.”
“Terrible customer service and communication. Ordered an item to wait 10 working days with nothing arriving. I contacted them, couldn’t help me, didn’t know why it hadn’t arrived. Then get an email an hour later, telling me they’ve cancelled my order as they don’t deliver to my area, even though their website allowed it and even charged me a rural delivery fee. Fine you don’t deliver here but why does it take you two weeks to realise that? Why did you not email me the next day and refund me? Rubbish company. Avoid.”
“Received a table that has been used, customer service has ignored all my emails despite the photos sent over.
I will be escalating this case to small claims court to protect my consumer rights. This is not right for a company to take advantage of consumer.”
“Our order number 52327 burnt orange 2 seat sofa arrived - upon unpacking I discovered a fault with it - my wife emailed daals with photos etc - while waiting for a reply my daughter sat on it only for the bloody leg to break clean off,mounting plate an all - another email with photos to daals - eventually we get a reply agreeing to take the sofa back and this would be done 7-10 days - almost a fortnight later and this still has not happened - further emails have gone unanswered and good luck getting to speak to anyone - I’m now left with no option to pursue it legally.
Avoid this shambles of a company at all costs!!!”
“I ordered a shoe storage bench, the delivery time was really good but received incorrect item. I have tried phoning no-one answers. Have sent two emails no response. Have incorrect, useless, package sitting in my living room waiting to be collected. Someone please respond to my email or pick up the phone!!!”
“DO NOT BUY FROM THIS COMPANY!! They are totally inept. I bought a chair, it arrived with wrong parts. I complained, they sent me more wrong parts. I complained again, they sent me MORE wrong parts. I asked for a refund, they said I needed to BUY packaging to return their useless rubbish item?! Absolute joke.”
“When I moved six months ago, I wanted to purchase a quality piece of bedroom furniture that would last. I could have easily found something cheap that would work in the short term but that wasn't what I wanted. I spent double the price to purchase from Daal's because they provided a 12 month warranty among other things. I wasn't impressed with how long the assembly took but I again thought it would be worth it.
After 5 months, my bed frame cracked at the headboard in a way that is both unsightly and structurally vulnerable. I reported this to Daal's since this would obviously be covered under the warranty. Instead of honoring the warranty they tout on their website, they took eons to respond to my emails only to blame me for their faulty product. This shows their poor customer service and lack of faith into their cheaply made, overpriced products. Stay away from this company, you'd be better off buying from Ikea or Wayfair.”
“Scamners, no phone contact try the number on their website. Emails unanaswered or just standard pasted replies. Use paypal if you risk buying here. It took me three months to get my money back. They are a joke so I would avoid them.”
“Hands down the WORST customer service I have ever endured. PLEASE believe the terrible reviews and save your money! If I could give no stars I would. This fraudulent company will take your money and then IGNORE you.”
“Why can't I submit ZERO stars?! It's what they deserve! I'm still waiting for a reply from countless emails that I've sent them regarding a damaged chair they sent me. I've asked for a refund but they won't even acknowledge me. I'm now going to my bank to see if I can have the funds reversed. AVOID DAAL'S AT ALL COSTS!”
“Very bad company. Would not recommend to anyone. Received two weeks ago my table with a missing leg. Customer service has not responded to any of my emails. Not one single response. The package is standing in my living room and I cannot do anything with it. Also no refund. Terrible company. My next step will be reporting to financial ombudsman as the company completely ignores my emails.”
“Don't use this company! No customer service at all. You can't phone them as you need an extension number to get through so I am unable to return faulty goods or get a refund. I took delivery of a nest of tables not only were the tables a different colour than advertised but there is puncture damage to the top of one of the tables. I have emailed three times and provided details through the return of faulty goods link on the website and have received no communication at all well beyond your company’s stated response time.”
