Dawn Wing Reviews

Name: Dawn Wing
Rating: 1.15

1.2 Rating 218 Reviews

4 %

of reviewers recommend Dawn Wing

Company Reviews

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Metrics

1.2

Based on 218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Dawn Wing 1 star review on 18th April 2024

Anonymous

Dawn Wing 1 star review on 9th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a bunch of essentials a few days before it was actually needed on the 8th of January 2021. To my surprise I get a notification on the 12th from Clicks that the delivery cannot be made because the address was wrong. I immediately phoned them and was told the parcel is with Dawn Wing. I phone Dawn Wing and they tell me the postal code was not correct. Obviously a courier company can’t figure out the correct postal address using the exact area, they are apparently not allowed to use Google... I gave them the correct postal address and they said the parcel will be out for delivery the next day on the 13th. I stayed home for the collection and they never arrived. I phoned them again on the 13th, they the parcel is not out for delivery and the address was not updated. A lady said they will phone me back as soon as possible to let me know when the parcel will be delivered. Nothing! I phoned again later and your rude agent dropped the phone in my ear when she could not answer my question on when the parcel will be delivered. So much for customer service... The same thing on the 14th, I phoned both Clicks & Dawn Wing. The person at Dawn Wing said once again, they will phone me back with a solution. I am still waiting for that call... I explained the urgency of the parcel to a bunch of people at Dawn Wing. Nothing! Nowhere did Dawn Wing ever follow up, contact me or even give me any feedback on the problem. If I did not phone them, to this day, there would have been no contact from them and my urgent parcel is sitting somewhere in their warehouse gather dust. – I have already reported the matter to the provider where I shopped and explained that I will not support them anymore because of their courier partner’s bad service. For a national pharmacy to take 7+ days to deliver a parcel is an absolute joke, Clicks need to find a better courier partner. If you need anything urgently, Clicks online shopping is not the right place to go. They use Dawn Wing and they have zero urgencies to deliver or resolve issues. Worst customer service I have received in a very long time. I am appalled by the service I got from Clicks & Dawn Wing and will NEVER support them again, neither in-store nor online. I now try and phone them and the agent I get to intentionally drops the phone in my ear.”

Helpful Report

Posted 4 years ago

“I took a parcel for delivery on 30 December 2020. I was assured that if I brought it the next day (I wanted to add one more thing to it) it would still get to its destination on 1 January. On Monday 4 January in the late afternoon I called as the parcel had still not been delivered despite the fact that I had paid an overnight courier fee. I was told that the destination was only services on a Tuesday but that my package would be prioritised and that it would be delivered early on Tuesday! On Tuesday at 15h00 I tried calling a myriad of people (after spending at least an hour on the phone) who promised to return my calls but then did not do so. The number of the senior manager in Johannesburg was also not answered. My parcel has still not been delivered. Never ever use this service!!!! The one start rating is WAY too high.”

Helpful Report

Posted 4 years ago

“Worst delivery service ever !! The whole month I’ve been waiting for my parcel but it still hasn’t arrived , it’s either they change my address or the drivers don’t call when they arrive ! , not to mention the poor customer service ! Driver Nkosinathi Sithole ( registration JR27SL GP) so I decided to call them and he said he would arrive but he never arrived. I never even got a message to explain to me what happened, when I call them all they say is , your parcel is going to arrive tomorrow! For 30 days it’s been arriving tomorrow!! I’m reporting this to my company , they have to change their courier service .”

Helpful Report

Posted 4 years ago

“Pathetic service! I am utterly disappointed with your services, extremely unprofessional and no sense of customer support whatsoever. My parcel was delivered to the wrong person yesterday. I have tried making numerous calls, its actually a tap and my plumber is here...now i have an added cost of call-out fee for nothing. The consultants keep saying we must wait for the driver to call us. We are waiting since lasy night. The driver hadn't even notified us that he's here and we live in a complex with a boom gate... He has just shunned the parcel to a ao called thokozani whom we have absolutely no idea about”

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Posted 4 years ago

“This courier is the absolute worst. Stay well away from this lot. They are not capable of getting a very simple address correct. So much bother getting the address changed. If I could give LESS five stars I would.”

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Posted 4 years ago

“I was waiting fir a delivery for a Christmas gift The loaded a false statement in his device saying I rescheduled which is incorrect I have always had great service with the supplier I ordered from The driver Peter Moshakne should be fired for lying saying I rescheduled the delivery which is not true . Yesterday he said I was not available there was someone at home the whole day I want an answer and an explanation”

Helpful Report

Posted 4 years ago

“Dawn wing is by far the worst courier service. They seem to have a communication problem as many of my friends and most complaints that are lodged are based on their lack of contacting the customer before arrival and when they have arrived at their point of destination. On top of that, we all know that customer service consultants are usually never friendly (if we stereotype) but this particular consultant I spoke to put the phone down on me and had no explanation as to why I haven’t received any form of sms, phone call or email to inform me that my package is on its way or waiting at my gate. I do believe dawn wing does arrive at their destination with the package however they fail to communicate with their customers beforehand and on site. I find this courier service particular worse than others. I would not recommend using them.”

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Posted 4 years ago

“Calls and emails get shifted no one answers emails. Shouldn't take two weeks to get a parcel. Only reason I rated this one is I couldnt submit a 0.”

Helpful Report

Posted 4 years ago

“Horrible service and con artists...ordered from Game and Dawn Wing Courier lied about me being unavailable...never received a phone call from them, suddenly I am getting an email from Game that "This is a confirmation that I had received my order " This company is a joke and scammers...should be closed”

Helpful Report

Posted 4 years ago

“Dawn wing is the worst courier company I will never again make use of them. Been waiting for my parcel but they say I’m not home to receive it yet nobody came by. Absolutely rediculous.”

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Posted 4 years ago

“First unable to change delivery address on the system when you follow the link in the sms they send then if you try to phone nobody answers. I waited more that 30 min with no answer. This is not the first time they had the address incorrect and everytime it was confirmed that we gave the correct address. Express is not express to them and not delivered on day they say so your time is waisted waiting for them...😡😡 if I had the option I would never use them again. Such poor service...................”

Helpful Report

Posted 4 years ago

“What a joke of a courier company in fact they should just close down. The first experience I had with the I waited for my parcel till 5 o'clock. Instead at past 4 I got an sms saying I had rescheduled the delivery when I was waiting for it. When the same driver came 2 days later (Moses mosiuoa reg Fv59XfGp) I asked him why did he lie to say I had rescheduled when he had not come. He didn't answer me. Yesterday I rescheduled my delivery for Friday but he still came and I was not at the office. I told him that I would be available on Friday, he insisted that the parcel needs to be delivered and he arranged we meet at 9 o'clock this morning. Guess what he still has not pitched at 10:10 and when I call their pathetic call center I ran out of airtime more than 15 minutes being placed on hold by a useless consultant. This company needs to shut down.”

Helpful Report

Posted 4 years ago

“You are the worst courier service . you are unreliable, uncontactable, disrepectful, disgraceful. you desreve to loose all your bussiness. i have spent close to R80 airtime trying to contact you. i am either cut off, or i can not get through..... i will be sure to tell as many as possible about you and your hopeless service.”

Helpful Report

Posted 4 years ago

“I have been waiting for a parcel since 2nd December 2020. UA505009800 There are about 10 transactions on the tracking document. The last addition states "postal code incorrect" Goodness knows what the process is but its obvious it is'nt very efficient. After a week of trying to contact you telephonically I managed to get the phoned answered about 10 minutes ago (4pm) only to have the phone put down in my ear as soon as it was answered. I tried again this time with success. The operator used the Black Friday very busy excuse and when I asked her to confirm my delivery address she put the phoned down!!!! and you say you record the calls for quality purposes. I suggest someone listens to them...........”

Helpful Report

Posted 4 years ago

“For once in my life i am victim of something. I wish the was a petition to end dawn wing. I bought clothes from ( cotton on) and they tell me my package is now in the hands of dawn wing. This is not the treatment a customer deserves. Don't buy from cotton on and dawn wing.”

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Posted 4 years ago

“This is without a doubt the worst courier company that I have ever dealt with!!!!!!! Overnight service has been taking a week now. Pathetic on another level.”

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Posted 4 years ago

“The most atrocious level of incompetence that I have ever experienced. I will NEVER EVER use this pathetic excuse of a courier company again! I was supposed to have a package collected, but I needed to know what time it would arrive to ensure that I was home in time because unlike this company I actually care about my job. The idiots were unable to tell me as to when they would be arriving but assured me they would get their collections department to phone me within 10 mins ... FOUR hours later I had not heard from them so I phone them for the third time. After being on hold for a pathetically long time, I got through to someone whose only apparent qualification is being able to answer a phone, eventually after pulling a few teeth this bright spark assured me that she would get the courier to call me when he is on his way, to ensure that I was there on time.... Needless to say the driver upholds the company values of sheer incompetence and did not call as instructed, luckily my uncle was home and was able to hand him the package only to be told "That is not what I am here to collect???????" How on planet earth does this idiot know what I am sending to CT to be able to tell my uncle that the package is incorrect? This moron proceeded to leave without my package? I have since then called these idiot again and what do you know, I still have no answers and like an idiot I am still waiting for someone to get back to me. The best part is that not only do they have no idea how to actually do their job, you cannot even attempt to complain to a manager because guess what... not even their managers answer their phones. Please spare yourself and DO NOT USE THIS pathetic "courier" company because the only thing that they are exemplary at is wasting your time and money.”

Helpful Report

Posted 4 years ago

“Dawn Wing is a pathetic courier company. They are unreliable and their drivers lie about not being able to contact the customer. Companies should refrain from using this horrible, dishonest courier company.”

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Posted 4 years ago

“My parcel was due for delivery yesterday and I canceled all my plans for the day and waited, but no delivery took place. I am utterly disappointed at the way they conduct their service because I usually shop online and other couriers check if their clients received their parcels the next day. I don't know where my parcel currently is and the fact that the contact numbers they provided go straight to voicemail is not helping. My disappointment is also at the shop I bought my parcel from because you need to do some background check on the type of service the courier company you are appointing, check their reviews and what the customers are saying about the business,clearly they didn't do that because there are bad reviews and complaints all over. If I knew I wouldn't have bothered buying the product in the first place.”

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Posted 4 years ago

“Dawn wing is the worst courier services ever. You guys don't even care , i have been waiting for my parcel for about a week and a half and tgey kept on sending me messages that i wasn't around yet i was. I don't know how you guys run your business but its shitty. They never answer their calls at their call center, i have know flipping idea why that is.its very upsetting for me to cancel my plans for you guys to not show.”

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Posted 4 years ago

Dawn Wing is rated 1.2 based on 218 reviews