Dawn Wing Reviews

Name: Dawn Wing
Rating: 1.16

1.2 Rating 212 Reviews

4 %

of reviewers recommend Dawn Wing

Company Reviews

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Metrics

1.2

Based on 212 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it suckeddd!!! waited the whole day for the package,even called them and it still didn’t arive its been 4 days!”

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Posted 3 years ago

“Dawn wing is by far the most pathetic courier company. Upon delivery of a parcel the driver drove into the gate at my house, when told that the matter needs to be reported he gave attitude and sped off. I then decided to contact the company, spoke to a consultant that said the matter will be taken up with the manager of the company and that "Marvin", the manager would contact me that same day its been three days later and still no response. This is really pathetic service, i would never recommend anyone to use their services.”

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Posted 3 years ago

“Pathetic services🤮”

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Posted 3 years ago

“It's been a week since a gift to my mum was suppose to be delivered. Last Wednesday I ensured that your contact person had both a cell number and landline to reach mum for delivery and remained patient as I'd like to be supportive of others as they go about their jobs. However, since that time mum and I have both been watching your tracking site and every time there was an entry of "failed delivery"/"contact not available" I'd check in with mum. Every single time she'd been sitting right there watching the entrance to her complex and listening for the phone. Not a single "missed call" at any time. Yet your staff claimed that mum was "not available" for delivery. They asked whether the parcel could be left with security. This is a clear indication that their "failed delivery" claims a false as mum's complex has no security, something that would be clear as daylight had they ever been to that address. They've not only ruined an intended gift to my 85-year old mum by turning it into a problem for her to solve but also tried to put the blame for the failed delivery on her. Shame on you for such awful service. You don't deserve one star.”

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Posted 3 years ago

“This company does not even deserve 1 star. Only because I can't give 0. Extremely bad service and they take EXTREMELY long to deliver. Such a disappointment”

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Posted 3 years ago

“Pathetic service.. My parcel is with the driver for a week now.. When i track online.. It shows contact not available.. Yet i am home everyday, all day... the driver has not even came to deliver!!! Damn ridiculous and unprofessional!!!!”

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Posted 3 years ago

“Worse service ever, my parcel is with a driver daily for a week and some days now, and now the driver who never contacted me claims my address is wrong, pure pathetic lie that is disgusting me, and there is even no contact to contact the driver who doesn’t contact me”

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Posted 3 years ago

“Tbh!I don’t know whether to say good or bad or may be they got new driver ..my parcel is with them from MRP for the past 2weeks and I dnt get call from Anyone about my parcel .But anytime I tracked it’s telling me that the contact not available liar! No calls no text messages why won’t they call my direct number? I think Mrp should stop using them ..Mrp called me today on the same number and it was available! Even the security guy said the driver just left before they could call me ! That’s bad though and I’ve been receiving parcels from them with no such issues why now? Please work on your company .”

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Posted 3 years ago

“I am so upset! Worse service I ever gotten from a courier company. The guy delivering my package called to say his here at another address that's clearly not my home! I told him no am at home which is basically 1 min away from where he is. I called there customer serviev due to it being 2 hours later and I have an appointment I need to get to. The customer care says the drive will call me it's been 30 mins he hasn't called and when I called the customer service again to ask what's the hold up the guy put the phone down in my face. Am so upset right now. Your service is disgusting really. I spoke nice to each and every person and they all gave me attitude.”

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Posted 3 years ago

“Fraud Company, thieves and liars. You should close because you are have thug drivers and you thugs aswell. I didn't recei e my parcel and the driver said he did whereas I was at home waiting.”

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Posted 3 years ago

“The driver that just delivered my parcel almost ran me over today with My 2yr old daughter In my arms. I’m appalled. N the reason for that is I told him (the driver) to stop being so rude to clients after I went out of my way to meet him where it was convenient for him because where I am “is a remote area”.”

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Posted 3 years ago

“Parcel from UK arrived 17th Dec,showed it was held at customs,on 9th Jan showed a problem???Had my email and cell number.Eventually filled in documents on 11th Jan,after numerous emails.The sender called at least 3 times from.the UK was told I was sent an email???Instead of Gmail,they typed in gmial,no wonder it was not received by me.Email said the parcel after 7 days of arriving would be sent to a warehouse and I could be charged R5000.I have told the sender to tell the company in the UK do not use Dawn wing,your service is shocking to say the least.Today I paid the duties ,who knows when I will receive a parcel that was supposed to be delivered by 23rd Dec.The first email I received by yourselves was on 9th Jan by then parcel had been in SA for 23 days. Patheticto say the least.If you go out if business you will only have yourselves to blame.Actually don't,deserve even half a star.”

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Posted 3 years ago

“why is there no option to not even give a company no stars, that should be an option. or even minus starts. absolutely appalled by their service. they lie, blaming the sender for wrong information although the invoice that was given with the parcel has the correct address. Their website does not work, you cannot try and rectify the address on the link they sms you, and they dont pick up their phones. how is it possible that most of your customers has the same complaint and you dont even try doing anything to rectify your mistake. you just have absolutely no interest at all. then your "customer service" has the audacity to lie and say that the parcel is with the wrong driver, and you get an sms the next day that the same driver from yesterday will be delivering, what BS dont bother using this INCOMPETENT company there are much better courier services out there. i get parcel delivered to me on a weekly basis NEVER EVER have i experienced such pathetic service.”

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Posted 3 years ago

“So far this has been the worst courier experience I have ever had in South Africa. Item was shipped on the 7th of January 2021. Scheduled to be delivered between Friday 8th and Monday 11th of January 2021. When I called them on the 11th they did not know where the parcel was and couldn't help me. Promised to get back to me....no one got back to me. Same thing Tuesday. Again no one came back to me. On Wednesday they said the package was on a truck that arrived in Cape Town on Sunday the 10th....but that there was no record after that. Again promises to investigate but nothing happened. On Thursday promised it would be delivered Thursday or Friday but again no change on the tracking and no follow up and guess what no package. The most fun was calling them and being on hold until im 2nd in line only to have them drop the call. Everytime wasting my own time and money following up with them. Its disgracefully that a company can be so utterly incompetent and provide pathetic service. DO NOT USE THEM EVER!!!!!”

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Posted 3 years ago

“I bought a bunch of essentials a few days before it was actually needed on the 8th of January 2021. To my surprise I get a notification on the 12th from Clicks that the delivery cannot be made because the address was wrong. I immediately phoned them and was told the parcel is with Dawn Wing. I phone Dawn Wing and they tell me the postal code was not correct. Obviously a courier company can’t figure out the correct postal address using the exact area, they are apparently not allowed to use Google... I gave them the correct postal address and they said the parcel will be out for delivery the next day on the 13th. I stayed home for the collection and they never arrived. I phoned them again on the 13th, they the parcel is not out for delivery and the address was not updated. A lady said they will phone me back as soon as possible to let me know when the parcel will be delivered. Nothing! I phoned again later and your rude agent dropped the phone in my ear when she could not answer my question on when the parcel will be delivered. So much for customer service... The same thing on the 14th, I phoned both Clicks & Dawn Wing. The person at Dawn Wing said once again, they will phone me back with a solution. I am still waiting for that call... I explained the urgency of the parcel to a bunch of people at Dawn Wing. Nothing! Nowhere did Dawn Wing ever follow up, contact me or even give me any feedback on the problem. If I did not phone them, to this day, there would have been no contact from them and my urgent parcel is sitting somewhere in their warehouse gather dust. – I have already reported the matter to the provider where I shopped and explained that I will not support them anymore because of their courier partner’s bad service. For a national pharmacy to take 7+ days to deliver a parcel is an absolute joke, Clicks need to find a better courier partner. If you need anything urgently, Clicks online shopping is not the right place to go. They use Dawn Wing and they have zero urgencies to deliver or resolve issues. Worst customer service I have received in a very long time. I am appalled by the service I got from Clicks & Dawn Wing and will NEVER support them again, neither in-store nor online. I now try and phone them and the agent I get to intentionally drops the phone in my ear.”

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Posted 3 years ago

“I took a parcel for delivery on 30 December 2020. I was assured that if I brought it the next day (I wanted to add one more thing to it) it would still get to its destination on 1 January. On Monday 4 January in the late afternoon I called as the parcel had still not been delivered despite the fact that I had paid an overnight courier fee. I was told that the destination was only services on a Tuesday but that my package would be prioritised and that it would be delivered early on Tuesday! On Tuesday at 15h00 I tried calling a myriad of people (after spending at least an hour on the phone) who promised to return my calls but then did not do so. The number of the senior manager in Johannesburg was also not answered. My parcel has still not been delivered. Never ever use this service!!!! The one start rating is WAY too high.”

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Posted 3 years ago

“Worst delivery service ever !! The whole month I’ve been waiting for my parcel but it still hasn’t arrived , it’s either they change my address or the drivers don’t call when they arrive ! , not to mention the poor customer service ! Driver Nkosinathi Sithole ( registration JR27SL GP) so I decided to call them and he said he would arrive but he never arrived. I never even got a message to explain to me what happened, when I call them all they say is , your parcel is going to arrive tomorrow! For 30 days it’s been arriving tomorrow!! I’m reporting this to my company , they have to change their courier service .”

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Posted 3 years ago

“Pathetic service! I am utterly disappointed with your services, extremely unprofessional and no sense of customer support whatsoever. My parcel was delivered to the wrong person yesterday. I have tried making numerous calls, its actually a tap and my plumber is here...now i have an added cost of call-out fee for nothing. The consultants keep saying we must wait for the driver to call us. We are waiting since lasy night. The driver hadn't even notified us that he's here and we live in a complex with a boom gate... He has just shunned the parcel to a ao called thokozani whom we have absolutely no idea about”

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Posted 3 years ago

“This courier is the absolute worst. Stay well away from this lot. They are not capable of getting a very simple address correct. So much bother getting the address changed. If I could give LESS five stars I would.”

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Posted 3 years ago

“I was waiting fir a delivery for a Christmas gift The loaded a false statement in his device saying I rescheduled which is incorrect I have always had great service with the supplier I ordered from The driver Peter Moshakne should be fired for lying saying I rescheduled the delivery which is not true . Yesterday he said I was not available there was someone at home the whole day I want an answer and an explanation”

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Posted 3 years ago

Dawn Wing is rated 1.2 based on 212 reviews