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Dawn Wing Reviews

1.2 Rating 212 Reviews

4 %

of reviewers recommend Dawn Wing

Company Reviews

1.2

Based on 212 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Dawn Wing 1 star review on 18th April 2024

Dawn Wing 1 star review on 18th April 2024

Dawn Wing 1 star review on 18th April 2024

Dawn Wing 1 star review on 18th April 2024

Dawn Wing 1 star review on 18th April 2024

Dawn Wing 1 star review on 18th April 2024

Dawn Wing 1 star review on 9th April 2024

12

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking shocking system. How it works is that you have to be able to answer your phone at the exact moment when the courier rings.. If you can’t answer the call immediately (because, like me, you are in constant meetings) there is no way to call back (the number is unreachable) or ask them to wait for a moment. They can’t WhatsApp and they can’t give you a time when they will be there. I have been trapped in my house for two whole days because I get an SMS saying that they are delivering. At the end both days I got a message saying they couldn’t deliver. I’M RIGHT HERE!!!! I was refused any access to a senior person on the phone. I simply cannot believe the level of frustration this causes. And it reflects so badly on the company I ordered from although it has nothing to do with them! NEVER USE THEM.”

Posted 2 years ago

“Called the call centre this morning and was told my parcel will be delivered by 5pm for the latest, asked the consultant for the drivers number and was told thy don't have any numbers of the drivers, but the person who will be delivering my parcel, his name is Craig. When I went on to the tracking system iy shows my parcel has been returned but no calls or smses was sent out me.. This is really poor service.. Poor.. Poor... Poor”

Posted 2 years ago

“The worst service ever. They called to confirm the address 3x. On top of that they took a pic before I could object. I mean other companies' agents wear masks and have sanitizers. I'm not comfortable with having my picture taken especially without warning. It's messed up if you asked me.”

Posted 2 years ago

“Worst unprofessional service ever! Long and delayed. Takes hours to return a call. Call agents are not informed. They have alot to learn from other courier companies. They promise to collect and no one arrives. When they decide to arrive they dont even wait 3 minutes. Its like they just expect people to sit and wait for them for days on end as they cant deliver on the agreed day or time. When you try return a call you cant get back to the person that called and clearly no notes on their systems so you have to explain over and over. Poor call centre, poor service. NOT reccomended!”

Posted 2 years ago

“Had package that needed to be delivered to address. No trace of package. Lost or stolen. Clear address details on the packing. Avoid using this company”

Posted 2 years ago

“The delivery which was meant for me was delivered to an address which was not correct, the address use was at the discretion of the driver, failing to read the instructions on the delivery request. Do not use !!!”

Posted 2 years ago

“I am waiting since yesterday for a parcel, received a SMS informing me it will be delivered before 5. Got a call in the morning, to late to answer, phoned back to hear that the driver will call me if he is 2 addresses away from me. Phoned again in afternoon, hold since I was caller 10, when I reached caller 1,I was cut off! Got a SMS at 5 to tell me I was not at home, so my package delivery will be rescheduled!!! Phone this morning, the guy did not even apologize for their bad service, told me with a bad attitude that I will receive my package today before 2, I am still waiting!! (1 pm) Terrible experience! First and last time, thank you!”

Posted 2 years ago

“Terrible CUSTOMER SERVICE. STAFF UNPLEASANT AND TOTAL MESS THIS COURIER SERVICE IS!!!!”

Posted 2 years ago

“I made an order on the 2nd of August 21, Dawn Wing JNB gets it on the 3rd Aug 21 early morning, it only arrives on the 6th in Port Elizabeth at 18:30, and I'm still waiting for it! 98% on time delivery is actually 100 off time”

Posted 2 years ago

“NIGHTMARE PLEASE DON'T USE THEM This is a useless courier company ever, i ordered shoes at Crocs South Africa and it happens that they use dawn Wing courier services. Been receiving sms that my order is out for delivery and it never came 4 times. Tried sending emails they don't reply used close to R100 airtime calling their number you will remain caller number "11" 30mins on hold i never got to speak to any consultant uptp now”

Posted 2 years ago

“No communication. Cant be reached on the phone”

Posted 2 years ago

“I moved my 30k per month to Dawn Wing after my usual courier company got damaged during the looting - what a mistake. Dawnwing is sub par on all levels - collection in unreliable, we close at 4pm and ask them to come by 3pm to collect to be safe, they call at 6pm while im having dinner. Delivery is very slow, if there is an issue the parcel just sits in the warehouse for a week until my customer calls and complains and I follow up. With all the above described problems they have the most useless understaffed call center that you have to contact to try sort out your issues the standard greeting at the call center is "we are currently experiencing very high call volumes. There are much better courier companies out there believe me I have tried many.”

Posted 2 years ago

“The service received at Dawn Wing service is pathetic. The company has been chilling with my parcel since Friday last week for what I don’t know. I explained yesterday that I need my parcel by tomorrow but I still haven’t received it even today being a Wednesday. Been calling since tomorrow and being lied to that I will receive my parcel on the day, but still nothing.”

Posted 2 years ago

“Delivery got delayed by days 3 times in a row without any communication. They just casually shift delivery dates as it suits them and they don’t communicate the changes.”

Posted 2 years ago

“Dont answer the phone delivery at wrong adress an wrong town pathetic cant get hold of anybody to assist”

Posted 2 years ago

“Please don’t use this guys ultra terrible . I don’t recommend. Red flag. It doesn’t come the day it says. Poor customer service rude client. All round horrific and a disgrace to this country”

Posted 2 years ago

“Poor customer service!!! Waiting for a delivery for more than a week, I will never recommend them to any person”

Posted 2 years ago

“This a a really shocking courier company, when it comes to customer service...they call to your residence, don't send on a mere sms in advance, to advise you, their on the way, this is a penny pinching outfit & customer service is no where on their to please list!....for instance a guy called Vinesh, a so called "manager", has a contact no, rang it 10 times & left a voice message , 3 times, still never bothered to get back, a ramshackle courier & the absolute worst i've come across..steer well clear of these pathetic excuse for a courier!!!!!!!!”

Posted 2 years ago

“pathetic. useless customer care, extremely rude, and my package hasn't arrived and it's been 4 days overdue”

Posted 2 years ago

“Worse the driver did not even call me and left with my parcel, i called the call centre twice and they assured me i will receive my parcel today and still nothing”

Posted 2 years ago

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Dawn Wing is rated 1.2 based on 212 reviews