dbrand Reviews

Name: dbrand
Rating: 4.40

4.4 Rating 809 Reviews

85 %

of reviewers recommend dbrand

Company Reviews

Questions

Metrics

4.4

Based on 809 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Write Your review

Tell us how dbrand made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anshul

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a fraud. I have paid almost $70 for a laptop cover but they did not send it and no answer when I email them number of times.”

Helpful Report

Posted 2 years ago

“I ordered an item. Soon after ASKED if I can add more items to the same order. They gave me Paypal link and I ONCE AGAIN ASKED if I can pay using VISA. They cancelled my order and asked to re-order My bank charges for refund as this Canadian company charges in USD. I NEVER TOLD THEM TO CANCEL MY ORDER Now I get partial refund and they are asking me to contact bank Who the hell asked them to cancel when I was inquring”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“dbrand used to be great until few months back when their customer service went into the drain and so did their product quality. I have ordered multiple items and half were sent and half were wrong and bad quality. When I reported it. The customer service was extremely poor. It was as If they were doing a favour to me by replying after providing repeated evidence. Multiple emails for 10 dollars refund because they did not agree about bad quality obviously. I still have not got the refund. Never buying again from them and using xtremeskins in UK rather.”

Helpful Report

Posted 2 years ago

“Verbally abused brain cancer patient I have been a loyal dbrand customer since 2017 - I placed a last minute order for my husband’s family back in Belgium on Sunday before I leave on Thursday - my transaction (paid with PayPal with a credit card in my name) was flagged as suspicious - I messaged support immediately and never heard back - I thought it might be worthwhile to message some employees on LinkedIn to see if they could help. One guy was super nice last night and said he would pass it along to support - I said ‘Thank You!’ and then received the following message this morning. I know my judgement might not be the best with my brain tumor but it made me sad… “ Robot 042 (dbrand) Nov 24, 2021, 9:13 EST Why the fu ck are you messaging people on LinkedIn? That's not where you go for support. We're cancelling your order. A full refund has been issued. Next time, don't go bothering people who have nothing to do with customer support. Signed, A Robot””

Helpful Report

Posted 2 years ago

“The skin I ordered did not fit the back of my laptop. There was only one product selection (Razer 15 blade base 2020) , which describes mine accurately but incompletely. They requested pics, which I sent, and they agreed. The selection did not fit because, according to them, it was a "niche" product by Razer (no ethernet) and there was nothing they could do other than store credit because I had tried to apply it. They offered no refund. How could I tell it did not fit and also send requested pics if I did not apply it? Lol. I have no use for any of their other products so I did not want store credit but they refused a second time. All this hassle for a glorified sticker.”

Helpful Report

Posted 2 years ago

“Phone case for a Google Pixel. Product does not last. The plastic frame is separate from the rubber around the sides. Constantly come off, glued in multiple areas. The backing is plain and you need to purchase a sticker to decorate. I expected a complete unit that would last the life of the phone. It had to be glued within 6 months. One good thing is it is very durable against short distance drops.”

Helpful Report

Posted 2 years ago

“Insanely slow to process orders. It intially said my order would ship in 6-7 business days and it's getting closer to two weeks now. And the response time is just pathetic”

Helpful Report

Posted 2 years ago

“Brainless bots think they are funny. They aren't. Just pathetic and useless”

Helpful Report

Posted 2 years ago

“Dears order #9957777 received today. Below product is irrevelevant to the 1 in ur webpage as the colour & contrast & property is not the same Galaxy S20 Ultra // Case Skin // Concrete Very disappointed and very dissatisfied.”

Helpful Report

Posted 3 years ago

“Ordered Pixel 4a instead of Pixel 4a 5G not realizing they are different sizes. Asked dbrand to do an exchange. They said sure but I needed to send them a picture of all 6 sides of the case to show its in perfect shape, as well as send pictures of the package that I'm shipping it to them with tracking number. So after promptly sending them all EIGHT pictures they wanted and shipping the package, I notify them. They respond letting me know they've accidentally processed a refund for me instead and that I'll have to reorder the case that I want. There was no consideration for my time or the $20 it cost me to ship this package back to them. 0/10 experience. They also seemed completely unphased and offered no assistance when I complained about how this situation was handled. DON'T BUY DBRAND PRODUCTS.”

Helpful Report

Posted 3 years ago

“You tell me my order will be recieved in April and now it has be pushed to May, not cool i want my refund.”

Helpful Report

Posted 3 years ago

Hey Darshelle! Thanks for sharing your feedback. As mentioned on the product page, during checkout, and in your order confirmation email, your Darkplates pre-order is expected to ship out in May. While we're not quite sure where you read April, we see that you've been in touch with our Customer Experience team and your order has been cancelled, as per your request. Let us know if there's anything else we can help with and have a great day!

Posted 3 years ago

“Charged 5 times when website said it couldnt process order due to incorrect card info. No phone number should be a HUGE RED FLAG!”

Helpful Report

Posted 3 years ago

Hey Anthony! Thanks for reaching out. We took a look at your order details and see that your payments have been void, due to conflicting payment details. As such, you have not been charged for this order. While the authorization may show up in your account, it should soon update if it hasn't already. Rest assured that you have not been charged. For future reference, we recommend that you reach out to us directly using the Contact page if you experience any checkout issues. Let us know if there's anything else we can help with and have a great day!

Posted 3 years ago

“Fake cheap product”

Helpful Report

Posted 3 years ago

Hey Sourangshu! We're sorry to hear about your disappointment with your order. We took a look and see that you purchased a single OnePlus 7 Pro Logo skin. If you'd like to reach out to us directly to elaborate on the issue you're experiencing, please reach out to us directly at robots@dbrand.com. Let us know if there's anything else we can help with and have a great day!

Posted 3 years ago

“Unlike most reviews I see here, there was no problem with getting the package quickly. Took about 4 days to get to Canada. What has made me regret ever buying Dbrand is that the skin I ordered for my airpods pro is next to impossible to apply without messing it up. Not worth your money and pretty well just frustrates anyone trying to apply them. Hope I'm able to refund but I'm not keeping my hopes up from what I read from others on here.”

Helpful Report

Posted 3 years ago

“Still waiting on a package that I ordered 1 month ago. Super slow shipping. Packages from shitty websites like wish come much faster and that is with free shipping while here I payed for dhl. Before when I ordered from dbrand they would come quite fast but now its super slow. I know its partially dhl fault but first it took ages for Dbrand to ship it and then they use the cheapest dhl option and that does not go with the brand image and pricing.”

Helpful Report

Posted 3 years ago

“Ordered phone case in December 2019, took 2 months to arrive in AUS. By December 2020 the case had stretched around the volume buttons and kept detaching from the backing. All my cheap cases have never done this. Disappointing for something so expensive.”

Helpful Report

Posted 3 years ago

“Ordered the Dbrand MKBHD icon pack skins for my new M1 Macbook Pro. Ordered it on December 4th 2020, and received it 01/09/2021. Waited so long time but guess what...The skin size is smaller than the actual M1 macbook size. Also the skin is looks like they kinda print the graphics on a paper..and that's it. Really Really not worth $50. I feel like I just got scammed and can't belive MKBDH actually approved this. He's one of my favorite youtuber and I didn't expect it from him and Dbrand. Pathetic.”

Helpful Report

Posted 3 years ago

“Horrible company, they lie, don’t offer refunds, and have basically zero customer service. There are tons of skin companies out there, find one that is a honorable company.”

Helpful Report

Posted 3 years ago

“They should remove the request skin feature since they are verry rude in telling you no give us a large amount of money so we can consider your skin.”

Helpful Report

Posted 3 years ago

dbrand is rated 4.4 based on 809 reviews