dbrand Reviews

Name: dbrand
Rating: 4.40

4.4 Rating 809 Reviews

85 %

of reviewers recommend dbrand

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4.4

Based on 809 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anshul

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Drand has great products and customer service.When I faced problems in my third order with shipping company they offered refund and we're quite helpful.Also their skins stays like new for years.”

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Posted 2 years ago

“really great products and service. thanks!”

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Posted 2 years ago

“I ordered the limited edition Damascus warzone skin, but I later heard that the Precision skin can cut off some phones signal, so I wanted to swap it for the triple black Damascus skin. But my order had already been shipped so I couldn’t swap it. But Dbrand offered to send me the triple black Damascus skin at no extra charge! The service is really great and the products are excellent”

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Posted 2 years ago

“dbrand's customer service is the best out there. Their prices are fair for the quality of product and customer service that supports their product. Refunds are immediate too.”

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Posted 2 years ago

“The customer service was amazing!”

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Posted 2 years ago

“I have had several dbrand skins and they have all been amazing. I have had to order a new case cause I lost my phone and it is taking a while to get here but that is only because of one of their launches going crazy and they're behind. When I emailed them they gave me a 10% refund which was cool and I didn't even ask for it I just wanted to know what day to expect it. Otherwise usually their skins and cases get here in a couple of days and are of very high quality. Also they get linus' coworkers to throw things at him on camera.”

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Posted 2 years ago

“Even though my order got lost in shipping, there support was awesome and very quick. Without any hesitation they offered me to just reship my whole order. So eventhough my review says a bad delivery time, it wasn't dbrands fault and after I contacted them about the issue they fixed really quick.”

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Posted 2 years ago

“Most helpful support I've had in a long time”

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Posted 2 years ago

“The customer service is very good, although it might take a few days for dbrand to respond, they give great options or solutions for your problems. Also applying skins is made easy for those who struggle with perfectly positioning stickers.”

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Posted 2 years ago

“They didn't have the skin for my computer. I emailed. They made the skin. Cool”

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Posted 2 years ago

“Support is lighting fast and very helpful. A+++++”

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Posted 2 years ago

“My shipment got lost. And they offered to ship it again for free.”

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Posted 2 years ago

“Great customer service.”

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Posted 2 years ago

“Very fast response time. Excellent service.”

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Posted 2 years ago

“They are quick to respond. Great customer service and everything arrive when they say it will. Love these guys”

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Posted 2 years ago

“Their products are the best, period. Customer support is second to none, also period!”

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Posted 2 years ago

“Lighting speed reply from dband”

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Posted 2 years ago

“If the amazing quality of their product is any indication of their customer service you're dead wrong - it's even better. Never felt so cared for as a customer. For a company "robots" they sure know how to treat people right. It's a pleasure writing this review for them, and they deserve every 5-star review they recieve.”

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Posted 2 years ago

“Great brand and products. Customer care is timely and thorough. I’ve placed 4 orders to date and have never been disappointed.”

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Posted 2 years ago

“I think dbrand really hold up to there name and support yeaa kinda took long time to learn how to make cases but still one of best customer service I live thousands of miles away still one of best support i have seen”

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Posted 2 years ago

dbrand is rated 4.4 based on 809 reviews