DCUK Reviews

Name: DCUK
Address: The Duck Company UK, Diptford, Totnes
Rating: 4.92

4.9 Rating 8,094 Reviews

98 %

of reviewers recommend DCUK

Company Reviews

Questions

Metrics

4.9

Based on 8,094 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01803 866846

Email:

orders@dcuk.com

Location:

The Duck Company UK, Diptford
Totnes
TQ9 7NG

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924

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the product but not happy to have it delivered in a box with DCUK plastered all over it. Spoiled any surprise that I had hoped for!”

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Posted 3 years ago

“Love your products however your packaging gives the game away it was a gift for my with but she knows now cos you put your name all over the box”

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Posted 3 years ago

“Duck was great, pity the name was spelt wrong. New name tag delivered but disappointed the mistake was made in the first place.”

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Posted 3 years ago

“At this time I can not write a review because this purchase is a Christmas present and I have not opened the box. I was happy to be able to purchase these items, however the two problems I ran in to was ..(1) I am in the USA and the monetary price is in pounds rather than American currency so I did now know exactly how much these items cost in US Currency. (2) I could not find any kind of tracking once it left your company. I just had to wait and hope, The company DHL I believe you contract with did not provide any real good information for me to follow the shipment. Anne Stiker”

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Posted 3 years ago

“The dcuk were lovely but I was a bit disappointed to see the same ducks at Otter nurseries for a lot cheaper than I was charged”

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Posted 3 years ago

“having trouble checking out recent order. Password forgotten option seemss to be broken.”

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Posted 3 years ago

“I've orderrd quite a few ducks off here and always been really happy! This time round they was lovely but so small, not worth the money”

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Posted 3 years ago

“Although I was pleased with the product, I was disappointed with the packaging as advertised the company on the box. This was a present for my wife and she collected it from delivery driver. Kinda gave it away, 😞”

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Posted 3 years ago

Hi Jonathan, I am sorry the surprise has been ruined, we do state that our boxes are branded. If you ever need us to cover up the logos just leave us a message in the comments box before payment :) Kind regards jasmine DCUK

Posted 3 years ago

“Speedy delivery but was a little disappointed with the style of writing on the back of my personalised DCUK . The letters are small , aren’t central or artistically written .”

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Posted 3 years ago

“I would appreciate a tracking component added to the process. I have not yet received my dcuk and am concerned it may be lost”

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Posted 3 years ago

Hi Jeff, You should have received tracking via email. I have now emailed you the link! Kind regards Jasmine DCUK

Posted 3 years ago

“The duck I ordered as a birthday present was missing some paint off it’s boot which was very noticeable. Was quite disappointed considering the price, I would expect them to be in pristine condition”

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Posted 3 years ago

“The product is awesome...no issues at all with the duck. The shipping to Canada....horrific....I pay more to DHL for handling charges than I pay for the duck.”

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Posted 3 years ago

Hi Dave, We are so glad you are happy with your duck! I am afraid charges vary for import taxes to any international countries when sending from the UK. We hope scotia settles in well! Kind regards Jasmine

Posted 3 years ago

“I haven't received my order yet? Regards Melanie breeze.”

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Posted 3 years ago

Hi Melanie, We have emailed you regarding your order! :) Kind regards Jasmine

Posted 3 years ago

“I’m actually really unhappy, I’ve just asked my dad to send me a photo of his duck , you got a 3 star rating as he actually likes it even though my dad JOHN who is a CHEF received a baker duck with a pinny on! How could you have got it so wrong! Massive difference between chef and a girlie baker !”

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Posted 3 years ago

“The wood looks a bit odd still as it has a pale body and dark feet x”

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Posted 3 years ago

“I haven’t received my purchase yet.”

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Posted 3 years ago

Hi Deanna, I have emailed you the tracking for your parcel :) Kind regards Jasmine

Posted 3 years ago

“My duck still has not been delivered so I cannot review it yet!”

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Posted 4 years ago

“Ducks are a fine price, until you then have to pay extra for the personalised tags and delivery. Takes something from £16 to £25. Also, polystyrene delivery packaging is unacceptable. Please stop using single-use packaging and replace with other, environmentally friendly options. For example, you could use corn starch peanuts that are fully compostable.”

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Posted 4 years ago

Hi Jaymi-Lee, Our packaging inside the box is 100% biodegradable. Kind regards Jasmine DCUK

Posted 4 years ago

“Pleased with purchase exactly what I ordered was disappinted on checkout to discover I had to pay a further £5 per duck for a box”

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Posted 4 years ago

“I was disappointed with the quality of the edges of the wood and the paintintg. Bought this as a gift and am not as excited about it as I should be...”

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Posted 4 years ago

Hi Julie, We are very sorry to hear that you are disappointed with the duck, I have emailed you regarding your order. Kind regards Jasmine DCUK

Posted 4 years ago

DCUK is rated 4.9 based on 8,094 reviews