DCUK Reviews

Name: DCUK
Address: The Duck Company UK, Diptford, Totnes
Rating: 4.92

4.9 Rating 8,094 Reviews

98 %

of reviewers recommend DCUK

Company Reviews

Questions

Metrics

4.9

Based on 8,094 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01803 866846

Email:

orders@dcuk.com

Location:

The Duck Company UK, Diptford
Totnes
TQ9 7NG

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924

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt delivery but disappointed to receive a different pose from the picture. I read your disclaimer but really needed one with an open beak pose so ordered one of the few shown as this. Closed beak arrived! Disappointed friend.”

Helpful Report

Posted 4 years ago

Hi Elaine, All our ducks come in random poses, unless you let us know what pose you would specifically like in the comments of the order. We would be more than happy to have the duck back and exchanged for an open beak. If you would like to do this please email us directly at orders@dcuk.com Kind regards Jasmine DCUK

Posted 4 years ago

“Never got the duck I ordered u did want to rectified it but I didn’t want to send it back.i wanted open beak u sent closed”

Helpful Report

Posted 4 years ago

Hi Carol, We have tried to resolve the issue by sending a new duck with a free post returns label but you have declined. All the poses are random as stated on the website but as you were unhappy I tried to contact you via email and call but you didn't want further action taken. Kind regards Jasmine DCUK

Posted 4 years ago

“Having already purchased a duck from a local retailer I was a bit disappointed with the size of the duck ( it was a lot smaller that the one I purchased at the same price ) also I didn’t see where it stated the size so I assumed it would be the same”

Helpful Report

Posted 4 years ago

Hi Janet, All our products have a size in the product description however, they all do vary slightly as they are all hand carved so no two are the same. If you are disappointed with the duck please send us an email with the size of your previous duck and some pictures of the two together and we can try our best to match it to your older duck. Our email is orders@dcuk.com. Kind regards Jasmine DCUK

Posted 4 years ago

“Disappointed in the pose. I ordered the tartan duck in red. It showed its head turned to the side. That is how I liked it. My duck came looking straight ahead. The way I see things it’s not nearly as cute. I wouldn’t have ordered it in this pose. Now I’m stuck with a duck that I don’t feel good about giving it as a gift. Extremely disappointed, but I bet I won’t get a reply to to my concerns in this review.”

Helpful Report

Posted 4 years ago

Hi Evelyn, We are really sorry to hear that you are disappointed with your order. All our ducks come in randomly chosen poses, unless it is a Duck Pose 3 for example. However, we do have a customer comments box during the order process and you can request any specific requirements in there. We can change the pose of duck for you if you wish to return the duck back to us. Customer service is paramount to us, please feel free to give us a call or email us directly as this will allow us to sort this issue out promptly. Kind regards Jasmine DCUK

Posted 4 years ago

“The duck I ordered is lovely and just what I wanted. However I was surprised when it was delivered to my home in Canada, to find that there was duty payable. There was nothing on the site to suggest that duty might be added at delivery, so I had presumed that DCUK included the duty into their shipping / handling costs. Clearer information on the site would be appreciated!”

Helpful Report

Posted 4 years ago

“First duck I ordered was poor quality and poor paint work, so contacted them and they had a replacement sent back to me very quickly.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Susan. We are sorry to hear that you were disappointed with your order. All of our ducks and feathered friends are hand carved and hand painted and, therefore, defects and difference do happen. This tends to add to their charm. We do hope that you found your replacement duck to be more suitable.

Posted 4 years ago

“Ducks are lovely! Be wary of the fact that the duck you find online might not be the one that is sent to you as they are "randomly selected". It was pointed out to us that this is stated on the website, but it obviously wasn't very apparent. Customer Services did send another duck out to us straight away and also a returns label for the original duck, when we asked for it.”

Helpful Report

Posted 4 years ago

Hi Pascale, I am sorry that you felt you had to give 3 stars. I sorted the problem within the day of the issue, as well as the free returns label. The poses are all randomly selected unless stated in the product: 'Pose 1' for example. I have suggested next time if you would like to select a pose specifically please put it into the comments and I will try my best to find the pose you require. Always here to help. Kind regards Jasmine DCUK

Posted 4 years ago

“I love these wooden ducks and already had a large one and two small ones before I ordered a third small one. The duck I ordered came very quickly and in excellent condition. However, I specifically asked for a duck with a closed beak and was disappointed that my request was ignored.”

Helpful Report

Posted 4 years ago

“Love the product, one of the items I ordered was for father's Day and was ordered in time for delivery before this day, unfortunately this never arrived and upon chasing the order I was advised that my order had been cancelled however my money had been taken. You did promptly send the order out with free gift bags.”

Helpful Report

Posted 4 years ago

DCUK is rated 4.9 based on 8,094 reviews