“staff went out of their way to confirm the price of an item i tried on and this ended with the purchase of the item and a very happy customer. I also like how our local store is set out , it is easy to find your way around and is not cluttered adding to a positive shopping experience”
“I can’t complain, at the start everything was clear and prompt, I was able to provide documentation onlune without needing to post anything.
The only issue I’ve had is something I had put on the initial application incorrectly, which was dealt with via a single call to the contact centre, the agent was spot on.”
“Their goods have always been satisfactory, and easy to order online and pick up at city store. Never had a problem.
Recently purchased something online and it was even better than it looked online.”
“I recently visited the Bradford store to collect my beauty gift great service from Sana and Sofina their knowledge is fantastic they are a credit to your store”
“i have not done much shopping in debenhams as i thought it was expensive, but as i started looking around the shop i had members of staff asking me would i like some helping trying to find the item of clothing that i was looking for, they were very pleasant towards me, so i was a happy person, they helped me out telling me that i could do something called click & collect in-store there and then, i asked if i could pay on my debenhams cards and was re-assured that there would not be a problem. i ordered a few items of clothing and paid straight away, i was told that i will get an email and as we were chatting it came through on my phone telling me that my order has been placed and was on its way, i was told i would get an email in a few day to come and collect, when i came in to collect my parcel i asked a member of staff where to collect it from, they told me upstairs on the 2nd floor. if i couldn,t find it just ask and they will help me, they are so friendly in debenhams i will be shopping more often in the future, yours faithfully MR C THOMPSON”
“I bought two jackets for my mums 83rd birthday in different sizes. Later I returned the one she didn't want, the other one was perfect!. The staff always return and exchange purchases without any quibble, whilst I was there I noticed a lovely dress for myself and a pair of boots for my daughter which I purchased using a voucher . Absolute bargains and very good quality. I can get items and gifts for the whole family at Debanhams. Excellent service”
