Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful customer service assistants available by phone”

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Posted 10 years ago

“Fast, efficient service. Friendly staff on collection of item. Price very competitive. Job done.”

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Posted 10 years ago

“Good times for everyone involved!”

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Posted 10 years ago

“Great company to deal with, unfortunately had to return my order as it was too small for my Grandson, but ill certainly use company again soon many thnks”

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Posted 10 years ago

“Staff are always very happy to help and fairly knowledgeable on products.”

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Posted 10 years ago

“Great service as ever.used decathlon in France for many years and all ways found excellent with good products”

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Posted 10 years ago

“Enjoy shopping in store, great selection and generally positive experience. Online is more of a challenge but products are normally of good quality”

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Posted 10 years ago

“The boot bag was very attractive and seems to be well made. I haven't used it yet but it looks like it should stand up to a reasonable amount of punishment.”

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Posted 10 years ago

“Ordering online was easy.Goods arrived within stated timescale.Items were as described.Happy customer.Will use Decathlon again.”

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Posted 10 years ago

“Great products, decent prices - only shame is no store near where i live, so only online and delivery for me.”

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Posted 10 years ago

“Products are of excellent quality.”

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Posted 10 years ago

“Very easy to use website, ordering/payment system, items arrived quickly and were great value for money. The free click and collect is really convenient as stores open late. would definitely use again.”

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Posted 10 years ago

“A first class, quick, efficient service of good quality goods delivered to your door within a speedy time limit”

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Posted 10 years ago

“Bought this item on sale, and wasn't sure if they would be suitable. Was delighted with the fit and quality and would purchase online again”

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Posted 10 years ago

“Quick delivery and the items were as expected”

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Posted 10 years ago

“I was so pleased with the garments I purchsed. In addition to this they were great quality for a very cheap price. I wish we had a local store! No problems with ordering on line though and would definitely use them again.”

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Posted 10 years ago

“Excellent service with quick delivery,but I did wonder what DHL had done with the box my bike was in,it looked liked it had been dragged behind the van for 10 miles,a good job the bike was padded in a few places and undamaged,a nice surprise was the pedals and the lights supplied with my bike,would definitely buy from Decathlon again.”

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Posted 10 years ago

“Good service - great value no quibble returns policy.”

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Posted 10 years ago

“On arrival it looks and feels like any large sports shop. However Decathlon stands out from the rest because it has a full compliment of staff - meaning you don't have to go searching for help. They are there, looking after you discreetly. The staff are helpful and always polite - nothing is too much trouble, a quality very rarely experienced anywhere nowadays. They have set a precedent that other retailers should follow.”

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Posted 10 years ago

“Simple Easy Fast”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews