Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was quick and i got my items for £30 less each than i could get anywhere else so yes well chuffed????”

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Posted 10 years ago

“Great product, fast delivery”

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Posted 10 years ago

“I have visited Decathlon stores both in the UK and France. The high quality of service and goods is maintained throughout. Without doubt, Decathlon is my first port of call when purchasing outdoor clothing.”

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Posted 10 years ago

“Great products, own brand equal to top brands. Nice shops well organised, good staff. Just wish I had a store near to me, would then increase my annual visit !”

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Posted 10 years ago

“I have found staff to be very helpful and took time to explain when needed. I purchase my cycling gear and it is always at good prices for quality garments. Also they have a large range of spare parts for maintenance.”

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Posted 10 years ago

“The quality and value of the products is really good, but if there is a problem the Customer service is outstanding”

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Posted 10 years ago

“We got some fantastic bargains - the kids' fleeces are superb value for money that I should have bought more.”

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Posted 10 years ago

“Great choice of products at reasonable prices. Good delivery times. Would recommend!”

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Posted 10 years ago

“Very good”

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Posted 10 years ago

“I recently bought a Tarp, I found it to be reasonably priced, well made & delivered to me rapidly. Over the years,20 more or less, I have enjoyed the experience of visiting Decathlon in France, Spain & on-line in Britain.”

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Posted 10 years ago

“Towel was ordered online and I did click and collect to my local store and was collected a couple days later”

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Posted 10 years ago

“Helpful service in store and prompt delivery of click and collect item.”

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Posted 10 years ago

“Items, (2 Petanque rings ) received promptly and exactly as described.”

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Posted 10 years ago

“I bought FitBit charge HR device and used Decathlon shop as my item was best priced there. Overall very satisfied with the whole experience.”

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Posted 10 years ago

“Very quick delivery. Nice shorts, good price.”

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Posted 10 years ago

“Product easily ordered and received in good time. Good quality product!”

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Posted 10 years ago

“Website is not the easiest to use but very good customer service. Product is off good quality”

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Posted 10 years ago

“Love these shorts very comfortable been wearing these cycling to and from work well pleased”

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Posted 10 years ago

“Very pleased with the service, item arrived very quickly and was as described. Customer Reviews on the site helped me decide on the tent I purchased and I am very happy with it.”

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Posted 10 years ago

“Prompt delivery. Really love the bike seems quite sturdy and robust! ?”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews