Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am really pleased with my purchase - a scooter for my husband for fathers day. Both of the team members i spoke with were really helpful when I was having difficulties purchasing the item online. Great products and good customer service what more could you ask for.”

Helpful Report

Posted 11 years ago

“First time using Decathlon, but it won't be the last. Great products and a top class service. Thank you”

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Posted 11 years ago

“It's one of the best Bicycle I had, nice design very comfort to ride.”

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Posted 11 years ago

“Excellent service. Item purchased developed fault, but the way it was handled was faultless. Prompt and courteous. Thank you.”

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Posted 11 years ago

“Great products,impeccable service”

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Posted 11 years ago

“Staff very helpful x”

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Posted 11 years ago

“Very easy online shopping, fast despatch and very pleased with purchased item”

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Posted 11 years ago

“Superb service, prompt delivery despite me missing the first one (entirely my fault)! Chuffed to bits with my MTB & excellent price! Thank you!!”

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Posted 11 years ago

“Superb service, prompt delivery despite me missing the first one (entirely my fault)! Chuffed to bits with my MTB & excellent price! Thank you!!”

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Posted 11 years ago

“Brilliant & Prompt service, Item exactly as described and very useable. Only wish there was a Decathlon store nearer to Devon.”

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Posted 11 years ago

“Product totally met expectations. Very speedy delivery.”

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Posted 11 years ago

“Placed my order Sunday morning @ 10:39 parcel was at my house for 8:30 Monday fantastic service”

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Posted 11 years ago

“Very efficient , polite and helpful staff”

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Posted 11 years ago

“excellent customer service. experienced staff that know their job and products, and quick delivery to store. very happy about my buy. than u.”

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Posted 11 years ago

“Perfect Delivery, but poor quality! After 20 days my bicycle already has problem....”

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Posted 11 years ago

“Reasonably priced and good quality.”

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Posted 11 years ago

“Good stuff and cheap! Very quick delivery and overall very happy!”

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Posted 11 years ago

“Entirely satisfied!”

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Posted 11 years ago

“Miscommunication between the website order system and myself resulted in my delivery going to the wrong address. Decathlon immediately rectifies the situation and resent the delivery to the correct address. Top service.”

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Posted 11 years ago

“Ordered on Sunday arrived on Monday. Superb service. Product as described.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,542 reviews